Very Swift
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 Motorhome Facts -> Swift Motorhomes
Author: xgx, 

Location: N Cambs / S Lincs

 PostPosted: Thu Jul 02, 2009 12:01 pm    Post subject:  Very Swift
...although it was a Bessacarr query Laughing

Just after 9am I posted an e-mail to Andy (aspacey@swiftleisure.co.uk)

...promptly sorted... and NO, it wasn't a complaint, I just needed some advice. Wink Dancing
Author: neilmac, 

Location: UK, France and Spain

 PostPosted: Thu Jul 02, 2009 4:15 pm    Post subject:  
I have to agree that their internet response to PMs is superb and I have also been singing their praises accordingly....

However, if you need a part (in my experience) their delivery is way behind even very lenient expectations.

Example 1. Shower tap required: must order through dealer and although in stock at factory expect to wait 3-4 weeks for it.

Example 2. Windscreen required: must order through dealer and although in stock at factory expect to wait 3-4 weeks for it.

Makes running repairs very difficult when using a motorhome for what its designed ie. touring.

I had to go elsewhere (Ebay) for the tap, took a couple of days to get. And the windsreen couldn't be obtained whilst I was in the UK so I will have to continue driving with it cracked until next time in UK in August or whenever after that.

Sorry to hijack this thread, but it would be GREAT if Swift could bring their delivery service up to the standard of their customer relations on here.

Neil
Author: Kev_n_Liz, 

Location: Leeds, Gods County.

 PostPosted: Thu Jul 02, 2009 4:22 pm    Post subject:  
Could it be that they only deliver to each dealer every 3 to 4 weeks.

Kev.
Author: Grizzly,  PostPosted: Thu Jul 02, 2009 5:03 pm    Post subject:  
Kev_n_Liz wrote:
Could it be that they only deliver to each dealer every 3 to 4 weeks.

Kev.


We understand that the delivery time is fortnightly. Whether the dealer's order time keeps pace with that is debatable however.

G
Author: Kev_n_Liz, 

Location: Leeds, Gods County.

 PostPosted: Fri Jul 03, 2009 7:54 am    Post subject:  
It seems to be mainly a supply problem with Swift, is it that a lot of parts keep failing or the despatch/stores is not up to the job, is it the same parts which keep failing or a succession of different ones, it's a shame that there are such problems, as they seem to be a popular choice for some.

Kev.
Author: xgx, 

Location: N Cambs / S Lincs

 PostPosted: Fri Jul 03, 2009 8:06 am    Post subject:  Re: Very Swift
Just a reminder about the topic......

if you feel the need to comment on other Swift related matters then perhaps you'd be better starting your own dedicated topic.....

"Listen my topic....Not Same!" Laughing


xgx wrote:
...although it was a Bessacarr query Laughing

Just after 9am I posted an e-mail to Andy (aspacey@swiftleisure.co.uk)

...promptly sorted... and NO, it wasn't a complaint, I just needed some advice. Wink Dancing
Laughing
Author: SwiftGroup,  PostPosted: Fri Jul 03, 2009 8:36 am    Post subject:  
Kev_n_Liz wrote:
It seems to be mainly a supply problem with Swift, is it that a lot of parts keep failing or the despatch/stores is not up to the job, is it the same parts which keep failing or a succession of different ones, it's a shame that there are such problems, as they seem to be a popular choice for some.

Kev.


Kev

We support aftersales parts upto 8years and some cases beyond. We handle thousands of aftermarket orders each week, the vast majority of which are despatched within days to our dealer network. Occasionally some parts take longer some of which is outside of our control.

With the exception of the Euramax door issue where we had long delays and issues caused by suppliers going into administration nearly all orders are supplied within 6 weeks. The NCC guidelines is 8 weeks.

We are working hard to improve still further our leadtimes on aftersales parts and will continue to do so.

If anyone is suffering excessive delays in parts they should contact their supplying dealer initially or the Swift Group where we will be happy to advise,

Thanks
Andy
Author: Briarose,  PostPosted: Fri Jul 03, 2009 8:45 am    Post subject:  
SwiftGroup wrote:
Kev_n_Liz wrote:
It seems to be mainly a supply problem with Swift, is it that a lot of parts keep failing or the despatch/stores is not up to the job, is it the same parts which keep failing or a succession of different ones, it's a shame that there are such problems, as they seem to be a popular choice for some.

Kev.


Kev

We support aftersales parts upto 8years and some cases beyond. We handle thousands of aftermarket orders each week, the vast majority of which are despatched within days to our dealer network. Occasionally some parts take longer some of which is outside of our control.

With the exception of the Euramax door issue where we had long delays and issues caused by suppliers going into administration nearly all orders are supplied within 6 weeks. The NCC guidelines is 8 weeks.

We are working hard to improve still further our leadtimes on aftersales parts and will continue to do so.

If anyone is suffering excessive delays in parts they should contact their supplying dealer initially or the Swift Group where we will be happy to advise,

Thanks
Andy


Just as a matter of interest..........my friend (Sonesta on here) previously had a Swift Kontiki, they were awaiting a part for it for ages, and kept contacting Brownhills at Newark, Brownhills kept stating that the part hadn't arrived from Swift, eventually Sonesta contacted Swift by phone, this was in the days before Swift were good enough to answer queries here on MHF. The part had been sent out weeks before and was actually sat on a shelf at Brownhills.................when she later spoke to someone in the parts dept at Brownhills they eventually found the part and said 'they wondered what that was for' Rolling Eyes
Author: xgx, 

Location: N Cambs / S Lincs

 PostPosted: Fri Jul 03, 2009 9:39 am    Post subject:  
SwiftGroup wrote:
[...We handle thousands of aftermarket orders each week, the vast majority of which are despatched within days to our dealer network.

We are working hard to improve still further our lead times on aftersales parts and will continue to do so.



Full marks to Andy and Swift....

Very Happy glad I bought a Bessacarr 'cos it's good to know the support is there should I need it Exclamation Very Happy
Author: Grizzly,  PostPosted: Fri Jul 03, 2009 9:44 am    Post subject:  
xgx wrote:


Very Happy glad I bought a Bessacarr 'cos it's good to know the support is there should I need it Exclamation Very Happy


Bessacarr is one of the Swift marques - ie Swift make Bessacarrs and deal with all the queries, parts etc.

G
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