UNSATISFIED CUSTOMER Forums

wendick

Hi

I have just purchased an autotrail 696G and i am slightly dissapointed in the finnishing touches to the van bearing in mind how much they cost and was wondering if anyone else out there feels the same way. My particular gripes include a heating problem on delivery, fridge locking catch faulty, (first visit back to the dealers), swivel table fell off through badly positioned bracket and incorrect screws fitted (self corrected), eletrical control panel shows incorrect display for gey water and heating temperature (dealer can not rectify due to lack of knowlege(second visit back to dealer)), bullfinch gas outlet connector missing and as yet not replaced, the literature satates that the gas locker will take 2 x 16k propane and having purchased the said items i can assure autitrail that does not!

Mad

Jackkelly32

I can understand your disappointment I think that I would be devastated, to say the least. I hope you can overcome this initial feeling of despair and really enjoy the what you intended life to be, once you have all your problems ironed out
Best wishes
Jack Kelly

Cowly

Hi Wedick

A visit to the trading standards, with MH and manual, and a letter from trading standards to MH dealer, with a copy to the MH manufacture, may get you a faster response.

As for the 16 Kg gas bottles, all the dealers and manufactures know of this, but still print this miss guided information, as it is only the 7 kg british bottles will go in the locker,

I have fitted a 23Ltr bottle in the locker, LPG Autogas, talk to the trading standards about this, I have heard of one new MH owner pushing this point and getting LPG Autogas fitted free of charge, it may be worth a try,

Good luck,

Colin R...............

DABurleigh

wedick,

I'd write a letter, sent recorded delivery, to the dealer, either putting the ball in his court by asking how he intends to rectify these itemised, specific, faults and shortcomings, together with how long this will take, or telling him what you want done by when, or a mixture of the two for the various faults.

I wouldn't threaten escalation at this stage; you are looking to have a businesslike, courteous and mutually beneficial long-term relationship with him.

Dave

arrow2

wedick,

Such a shame. We brought our Autotrail Apache in November from Marquis Winchester. Very pleased with it so far, great service, friendly people. The MH itself was as expected I only had to pop back to get the towel rail refitted (it fell off) and for a set of fuses (I stupidly blew the Heki extractor vent fuse by reversing the fan before it had stopped).

Luck of the draw maybe. Hope you get it sorted soon.

What is a Bullfinch gas outlet connector? Should I have one?? Am I missing something in life Wink

Kevin

funnymunny

That sounds unusual for an Autotrail,we are on our second Autotrail the first a Cheyene 584 and now a new Apache 700 and the quality of both has been excellent . The one problem was the fridge catch and to be honest it has been replaced but has gone again, I do know that this fault is common to this make fridge as i personaly know of 4 motorhomes with the same problem and 2 of those are Hymers so Autotrail are not alone with this problem of a cheap fridge catch. Hope you get your problems sorted soon.

autostratus · Moderator

Pusser

This is what you don't need when you fork out that sort of money. I would feel sick as a parrot if that happened. It is times like this I wiish dealers would say "Bring it back and let us have it for a couple of days and we will make it right as rain".

Is Wedick a Scottish name Very Happy

Oldskool

Having never bought a *new* MH, this type of thread always amazes me ( in as much as the tolerence demonstrated by most posters)

What ever happend to 'right first time'?

Has anybody ever bought a MH and not had to take it back to the dealer?