UNSATISFIED CUSTOMER Forums

DABurleigh

Indeed. That's what I meant by "going to the bottom line". The contract is with the dealer, not the manufacturer.

arrow2

wedick,

Ah yes, I seem to remember something about that in the large pile of goodies left with me at the handover in November. I had better go through them sometime and see how it works. Too cold to get the Cadac out at the moment!

Kevin

Wanderwagon3

Good day Wedic

Sorry to hear of your probs ....regretfully not surprised after buying 3 new Mhs since 1996. Two Autosleepers, one Devon Conversions.

Current Devon has had a few problems, none due to Devons fault, rather the equipment suppliers.All put right without quibble....nevertheless it is a nuisance and costly in fuel. One remaining fault ,just discovered. I'm so glad I bought not too far from home, 64 miles, and on a route we travel on regularly.

Please tell us the make of FRIDGE. Our "Weaco" compressor fridge door came open on a bend in the road. Did it again not long after. Now the second time we are 100% sure the catch was closed. 1st time 99% sure. We now fasten catch and back it up with a blob of BlueTack and have had no more trouble. Otherwise an excellent fridge.

Safe Roads to all

Ken........with Wanderwagon3

Malc

Hi all,
I bought a new Auto Trail some 3 years ago now, its had problems, minor ones at that, at the outset the problems have been almost entirely down to hurried construction methods.
Bad finishing and lack of attention to detail is the bane of the MH world at the moment. If you consider that most Auto trails are a `wait X months` job they are churning them out as fast as possible. This results in corners cut and sloppy workmanship.
The same happened to the caravan industry some years ago, they have now sharpened up their practices.
Solid dependable construction methods combined with good quality componants assembled by skilled hands.....what a combination....I will have one!
Malc Laughing

paulblackzx

I Have just stumbled across this interesting site you have here its very good

In response to has any one else had a problem with a autotrail vehicle well what can i say ... i at this point should i ??

I will keep this short for now

My wife and i purchased a new £56000.00 vehicle from a dealer who at this point will remain as unknown

As well as two A4 pages of minor (ish) problems which occurred from day one "Brand New" like no hot water,light units full of water, corroded wiring under vehicle loosing rear offside lights "abroad 2 months old" trims falling off, radio & TV never picks up signals total loss of gas pressure 4 months old, control panel faulty- buzzing loud and always reads 40 something outside temp,nearside window will not stay open infect every time it is used more faults show up this week the offside blind as developed a fault it will not open but these are minor (ish) like i said

Sadly for us it gets worse and worse recently in September we decided to give her a good wash off ready for the winter storage, this is when we noticed a problem or two, it appears the vehicle main body the plastic looking bit has had a very poor repair as in someone somewhere before we collected it from our dealer "NEW" has damaged it ,repaired it "rather badly" and said nothing to us on handover, as well as this problem there are fracture cracks on the main one peace roof towards the front and two splits at the top rear, the main side panels look like the they are distorted both sides , the main body door is a different colour to the body, blue door panel green panels on body, the overhaul finish of the vehicle is a disgrace sealant missing from mouldings the sealant around most of the moulding/doors look like a child of 6 has had a go, its a right mess i could go on but i think you get the idea believe me there is more ...

Anyway as you can imagine im far from impressed with this vehicle its a shame as they are wonderful looking motorhomes

So what would you do ? its now 11 months old i have been conplaining since it was a month old of the minor (ish) problems sadly it took the dealer 5 months to get parts into stock to repair the first problems and by then there was so many more issues

Like to here you thoughts and possible ideas

Cheers Paul

Enodreven

Hi,

Don't take it to far unless you really have to, or you could end up losing the enjoyment of having a great new MH.

I have assumed the Gas Bottle size is a Typo ? on my MH the locker is suitable for either 1 - 13kg or 2 - 6/7kg bottles and the actual size will bepend on if you use Butane or Propane.

The main thing that i have found is that the manufacturer/supplier give you the working/installation instructions for everything. So you end up with so much paperwork that its impossible to read. It becomes a nightmare just to find out what the tyre pressures are suposed to be, i have the fiat, details, the swift details, then the ALkO, which one do you follow, and if you chose the Fiat, then you need to know the actual model plus the tyre size fitted, ITS a JOKE.

I really don't think any other primary manufacturer would be allowed to get away with just putting a pack of information together, you should have a firm set of instructions for your specific vehicle as constructed ?

Thats my moan out of the way ??

Brian

LETS BE CAREFUL OUT THERE

vaila2

Malc

Hi Paulblackzx,
Whatever you do, get the faults recorded in writing to the dealer and be prepared for him to inspect the same prior to the 12 month warrenty by Auto Trail to elapse. You will find the additional warrenty is with an insurance based company.
Mine went back to the factory this time last year as A/T would not accept the cost of the dealer sub-contracting the remedial work out.
A/T will if pushed, and the dealer will not undertake to do the work, collect and deliver the van to and from the factory in Hull.
As I have written before, don`t anyone say that A/T (or any other manufacturer come to that) does not produce Friday/Monday vehicles!
Its down to the response after they have been enlightened that is really the issue, the dealer firstly and the manufacturer as well (they have to sanction the work and cover the cost)
All down to hurried, (partially trained) processes to meet demand.
Unfair as well as unnessessery as the range is certainly not the bottem end of the market!

Malc Crying or Very sad