UNSATISFIED CUSTOMER Forums

olley · Campsite DB Admin

I know I am biased as I am trying to sell ours, but we had only one or two minor problems with our kentucky in 15,000 miles and truck-r-us put them right.

Like all other motorhomes there's good and bad, its the backup which is the really important bit.

Olley

Luigi

Reading these problems i wonder how people who by from europe, to save money, manage when there is a problem? Do they drive back to Hanover!

Luigi

mauramac

Can I ask a question here from any MH owners who have owned a vehicle for many years?

When you first purchased your vehicle what sort of use did you expect to get from it? Was it mainly for summer vacations and occasional weekend use? Or did you hope to use it weekly, monthly or what? Did you buy it knowing that there could be weeks and even months of non-use due to all these problems listed in previous posts.

I know we can't all have the same expectations of use but when you buy a car you expect - and hope for it to be usable each and every time you get into it. Why should it be different with a MH? Can you imagine what would happen to the motor industry if there were as many problems with cars as there 'appears' to be with MH's (and yes I am aware of the differences between the type of vehicles - but the principle is the same surely?)

You are paying up to 3 or 4 times as much for this wonderful piece of kit and yet seem to accept that there will always be problems and often long periods of no-use of this vehicle. I am always staggered that the dealers/manufacturers seem able to get away with such poor service.

Sorry if I have this completely wrong - I do not yet own a vehicle but hope to and I will be devastated if it gives me the sort of grief mentioned in these posts. Remaining calm and unemotional is a very British thing but is it right? In the first instance maybe - but in the long term who is suffering without use of a vehicle? not the dealer. Would the French or Germans Or Americans accept this type of non-service so calmly or politely - I think not.

Just wondered ....

Maura

C7KEN

I reckon we must have been lucky, we have a Kentucky Estro 4 bought from Roy Wood in Winersh and the only problem was a slightly weak radio signal which was fixed instantly by the above dealer, we now live in Spain the van is used at least every second week end and will have at least two trips back to UK this year, we have many friends who own Kentucky or Rimor vans (built in the same factory) and they all seem pleased, the camper part does not have the solid type of construction of the Ford chassis which carries it but that seems to be normal for MH & caravans but these vans cost less than most and are very popular with many in motorcycle sport, we will be at an international motocross meeting this week end and expect to see the paddock full of them with riders from Finland, Belgium, France, Sweden etc. all happily using them

Raine

Well, i have been a tad disappointed with our 696g to, the water tanks arent as big, (or the loo-Pusser please note) the fridge door did play up but hubby fixed it, and WE HAD NO CENTRE FIXING either,we thought the previous owner must have taken it Embarassed

, the bed (diner)legs are wibbly wobbly, and why are there cutouts through the top cupboards, i keep expecting stuff to go up and down the van, tho it hasn't yet! But i would still recommend autotrail, our scout was brill, just a different layout. waffle waffle waffle....................................hope you get yours sorted out real quick,

Saruman · Account Deactivated

Luigi

Please lets get this into persective. As i see it the vast majority of problems do not stop you using the motorhome. Not read anyone saying the engine will not start, it is normally little things that go wrong that would make it better to use but they tend not to be essentials.

Lets face it if the cooker went wrong youcould get a takaway!

Do not be put off by what you read. MH are great fun givve you the freedom to go where you wish, when you wish.

Could not and wouldnot be without mine!

mauramac

if it was just the cooker or the fridge door and in UK then yea no prob but what if you planning 6 weeks away touring Europe - take aways every night???

You seriously not bothered about this after spending up to £48k (or whatever large sum of money?)

Some people have to plan their holidays and if vehicle back at dealers waiting for repairs then it is a problem.

peteandjay

Hi Wedick, Sorry to hear of your problems and also the problems of the other posters. We have a 696G and I can assure you that 2x13 kg propane bottles will fit into the gas locker. However, there are older propane bottles in the system that are marginally taller, they have a sort of folding handle. I know this because I have tried to get one in with the normal 13 kg and it doesn't fit. Also the Autotrail specification as listed in MMM states that the Cheyenne 696G does have the capacity for 2x13 kg bottles and not 2x16 kg bottles.
In relation to other faults, yes we've had a few and had to take our camper back to the dealer to have them sorted. I know that when paying 40 odd thousand for a camper it should be perfect in every way but hey, this is the real world and nothing is going to be spot on first time.
We have had 5 campers over 11 years and we have always bought from the same dealer. They have been first class and we wouldn't think of going any where else, I case you are wondering who this magical dealer is, no secret, Spinney.
I really hope you get all the faults sorted so you can enjoy this motorhome life style to the fullest.
Happy Camping
Pete and Jackie

Pusser

I am coming to the opinion that c