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Hi Rolla - if you hire through an agency, they could always source another van for the holidaymaker. Clearly it'd not be their first choice, but their holiday wouldn't be completely ruined. It seems quite difficult for individuals with just one van, to hire it out, the cost of commercial insurance being too prohibitive.
Incidentally, the hirer that I spoke of when I raised this topic had our van as his second choice. It seems his original choice was sold by the owner about 6 weeks before his hire date. The agency then directed him to us, as we were the next nearest to him geographically.
It's a pity the agency omitted to tell us though. I had been on the website solicitously filling in our holidaydates ( as directed by the agency) when I spotted the 'hire'. The agency completely failed to contact us. When the hirer called to confirm a few things I was forced to contact the agency. I should have been in receipt of the money before the hirer took my vehicle, but wasn't. The agency promised to send the cheque immediatley, first class. (You won't be surprised to hear it didn't arrive. I finally got them to put the money directly in my bank account, and the cheque arrived after that!) The hirer went on to tell me that he's been informed about his change of vehicle 6 weeks previously. He also said that the same thing happened to him the previous year.
So although the agency appear professional, this whole episode has really put me off hiring. To be fair the previous year we hired with M for Motohome, and they seemed fine, but there were no peripheral problems. (We also earned considerably more with them).
A few days before Xmas they called us and offered us a hire for New Year. Frankly I couldn't be bothered to make the effort required, as our van is laid up for the winter (and it's not winterized, so poor hirers!)
______________________________________________________________ grant me serenity to accept the things I cannot change,courage to change the things I can, and wisdom to know the difference
So if you go with an agency (a good one) you have back up if it all goes pear shaped, plus you don't have to worry about the money and insurance side I guess, and I presume you won't make as much money as doing everything yourself.
Seems you have had a fair amount of agro, but it sounds like you have got a good agency now.
Do you find the changeovers stop you planning a trip yourself, or prevent you going somewhere?
I really don't know if I am currently with a good agency - they were distinctly unsupportive when we suffered damage on their hire, and to be fair the hirer was a genuine bloke, who took responsiblity for the damage............
I thought they'd have been on my side, and they clearly weren't.
I see hiring out as a way to pay for extras, like an awning etc., and am not wedded to my m/home (it's our first, 2nd hand). However, I am considering buying a new vehicle - and would be a bit more protective. I'd hire it to family and friends, who could get insurance from dayhire, but I'd not hire to strangers.
It's a really fraught situation. Even with dayhire there is a large deposit - which puts people off. Hiring a motorhome, or hiring a morhome out is not as simple as it seems, sadly.
______________________________________________________________ grant me serenity to accept the things I cannot change,courage to change the things I can, and wisdom to know the difference
cypsygal, again thanks.
You have given me a lot to ponder over and some real experiences, I think it will take more time commitment than I first thought.
Wish you good hirers for the future
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