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although the faults identified may in time be resolved by the dealer at no cost to the owner there is a hidden cost to the owner which is never recouped.
The expense of taking / collecting the vehicle to / from the dealer, its loss of use for the duration, plus intangibles such as the stress involved with getting a major cost item rectified and loss of satisfaction with your purchase which customer shouldn't be subject to - so it goes on.
If these significant incidental cost were charged to the manufacturer or dealer they might sit up and take more notice. (i say dealer because they should have PDI'd it and not be offering a defective product either new or secondhand)
although the faults identified may in time be resolved by the dealer at no cost to the owner there is a hidden cost to the owner which is never recouped.
The expense of taking / collecting the vehicle to / from the dealer, its loss of use for the duration, plus intangibles such as the stress involved with getting a major cost item rectified and loss of satisfaction with your purchase which customer shouldn't be subject to - so it goes on.
If these significant incidental cost were charged to the manufacturer or dealer they might sit up and take more notice. (i say dealer because they should have PDI'd it and not be offering a defective product either new or secondhand)
When we had all of our problems after we bought our van new, I made sure that the dealer compensated us for our travel expenses. It's only right and the dealer agreed to it no probs. We had a 280 mile round trip and did it a good few times as well. Courtesy cars were also asked for and received. You just have to ask.
well I'm glad that you seem to have been partially compensated but I can't agree that in general "You just have to ask"
What about your time and inconvenience the dealer probably charges £75/100 per hour - what did he give you for each of your 4/5 hr trips? a coffee perhaps.
well I'm glad that you seem to have been partially compensated but I can't agree that in general "You just have to ask"
What about your time and inconvenience the dealer probably charges £75/100 per hour - what did he give you for each of your 4/5 hr trips? a coffee perhaps.
Yeah your right. It was just for the fuel. Bloody good coffee though.
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Italy
You just have to ask.
