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We bought our Startraveller in April last year. Had a couple of problems - most serious was that heat from the high level oven was blistering the veneer above. After some difficulty with South Yorkshire Motorhomes we eventually got a heat deflector fitted which I think is now standard fitment.
The other major problem for us was that, after waste water filled the shower tray, I found that the waste tank is only 50 litres capacity instead of the 72 litres in the specification. Again after difficulties getting SYM to act I went straight to Autocruise who said all the right things but the proof of the pudding is in the eating - although they promised to fit a second waste tank we are still waiting. Last November I rang aftersales every day for one week. Each time the After Sales Manager was 'busy' but the person I spoke to said that she would pass the message on and get the manager to ring back - no calls returned. In the end I wrote to the Chairman and all I got was a letter back from the After Sales Manager I had complained about in my letter who apologised and said they would have the vehicle done 'soon'. I am still waiting. However, a few days after the letter we received a parcel with two Autocruise mugs and two ballpoint pens! But it takes ages to empty the waste tank with just two mugs.
We originally bought the Autocruise because we were under the impression they were a good company with a good product but it shows you how easily you can be let down. We have voted with our feet and taken our cash elsewhere - just placed an order for a new Knaus Sun Ti.
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Last November I rang aftersales every day for one week. Each time the After Sales Manager was 'busy' but the person I spoke to said that she would pass the message on and get the manager to ring back - no calls returned. 
However, a few days after the letter we received a parcel with two Autocruise mugs and two ballpoint pens! But it takes ages to empty the waste tank with just two mugs. 
