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however, the bad news is that because I ordered via the Camping & Caravanning Club, it appears the free ACSI Club ID offer is invalid - both pages in the C&CC version of the book have been stickered with "NOT APPLICABLE (Not available through the club)".
Had I known that in advance, I wouldn't have ordered via C&CC - has anyone else already complained to them about this?
Having said that, we were never asked for our passports when using the Camping Card ACSI in France last year, they just kept the card instead until we checked out. How useful is the ACSI Club ID card?
______________________________________________________________ cheers
Roger
---------------------------------------------------
I´m not really as paranoid as everyone thinks I am
I complained to the C&CC about their attitude, this was their reply:
"We apologise for any misunderstanding arising from the Club's 2012
CampingCard ACSI guide. The guide includes mention of a voucher for a
free ACSI Club iD card, but that voucher is not included in the guide.
We do not advertise the ACSI Club iD in our brochure or on our website,
and it is not part of the CampingCard ACSI guide that we sell to
members. However, a publishing error unfortunately resulted in the ACSI
Club iD being mentioned in our guide.
We provide CampingCard ACSI to members because we believe it to be the
best low season touring programme in the European camping market.
ACSI Club iD is a new card that we believe is less advantageous than the
long established and highly respected Camping Card International (CCI),
already provided by the Club:
- The CCI includes passport details and so forms an alternative source
of identity for the holder on campsites. It also provides third party
insurance for the holder (e.g. for accidental damage to campsite
fittings and installations). Both these features are also offered by
ACSI Club iD.
- However, neither of these features is of great consequence to members
travelling abroad, because your holiday insurance already covers you for
third party damage, and your passport is the best form of identity that
you can have.
- The CCI introduces you to the campsite as a bona fide member of the
Camping and Caravanning Club.
- ACSI Club iD introduces you to the campsite simply as a member of the
public who happens to have bought a guide.
- The CCI is issued by the Club on licence from the FICC (International
Federation of Camping and Caravanning), an organisation dedicated to the
promotion of camping and caravanning in all its forms and for the
benefit of campers and caravanners throughout the world. For every CCI
sold by your or any Club, a small royalty goes to the FICC in order to
further its aims.
- ACSI Club iD is part of ACSI, a commercial organisation operated for
its own profit.
- The CCI is a long established and widely recognised card, accepted on
almost every one of the many thousands of campsites in Europe.
- ACSI Club iD is a new card with no advantages over the CCI. It is not
yet accepted even by the entirety of the 2,301 campsites in the
CampingCard ACSI 2012 guide.
- Your personal details are already known to your Club, from which you
can obtain your CCI.
- We strongly believe that the motivation behind the ACSI organisation
in providing an identity card is to obtain customer contact and address
details, in order to target ACSI services directly to campers and
caravanners. You have to register your email address with ACSI to obtain
its iD card.
For all the above reasons, we see no purpose in recommending to members
ACSI Club iD over the Camping Card International. Again, we apologise if
a publishing error has resulted in any confusion on this point. As
previously mentioned, we did not promote ACSI Club iD, in advertising to
Club members the excellent CampingCard ACSI 2012 guide.
Please remember also that you can obtain a FREE CCI from Carefree Travel
Service if you take one of these options:
(1) Book your personal and vehicle travel insurance with us; or -
(2) Book an inclusive holiday package with us; or -
(3) Book a ferry and buy a CampingCard ACSI 2012 guide from us."
Needless to say that I shall not be getting my ASCI card from them in the future (and shall I renew my membership?)
I complained to the C&CC about their attitude, this was their reply:
"We apologise for any misunderstanding arising from the Club's 2012
CampingCard ACSI guide. The guide includes mention of a voucher for a
free ACSI Club iD card, but that voucher is not included in the guide.
We do not advertise the ACSI Club iD in our brochure or on our website,
and it is not part of the CampingCard ACSI guide that we sell to
members. However, a publishing error unfortunately resulted in the ACSI
Club iD being mentioned in our guide.
We provide CampingCard ACSI to members because we believe it to be the
best low season touring programme in the European camping market.
ACSI Club iD is a new card that we believe is less advantageous than the
long established and highly respected Camping Card International (CCI),
already provided by the Club:
- The CCI includes passport details and so forms an alternative source
of identity for the holder on campsites. It also provides third party
insurance for the holder (e.g. for accidental damage to campsite
fittings and installations). Both these features are also offered by
ACSI Club iD.
- However, neither of these features is of great consequence to members
travelling abroad, because your holiday insurance already covers you for
third party damage, and your passport is the best form of identity that
you can have.
- The CCI introduces you to the campsite as a bona fide member of the
Camping and Caravanning Club.
- ACSI Club iD introduces you to the campsite simply as a member of the
public who happens to have bought a guide.
- The CCI is issued by the Club on licence from the FICC (International
Federation of Camping and Caravanning), an organisation dedicated to the
promotion of camping and caravanning in all its forms and for the
benefit of campers and caravanners throughout the world. For every CCI
sold by your or any Club, a small royalty goes to the FICC in order to
further its aims.
- ACSI Club iD is part of ACSI, a commercial organisation operated for
its own profit.
- The CCI is a long established and widely recognised card, accepted on
almost every one of the many thousands of campsites in Europe.
- ACSI Club iD is a new card with no advantages over the CCI. It is not
yet accepted even by the entirety of the 2,301 campsites in the
CampingCard ACSI 2012 guide.
- Your personal details are already known to your Club, from which you
can obtain your CCI.
- We strongly believe that the motivation behind the ACSI organisation
in providing an identity card is to obtain customer contact and address
details, in order to target ACSI services directly to campers and
caravanners. You have to register your email address with ACSI to obtain
its iD card.
For all the above reasons, we see no purpose in recommending to members
ACSI Club iD over the Camping Card International. Again, we apologise if
a publishing error has resulted in any confusion on this point. As
previously mentioned, we did not promote ACSI Club iD, in advertising to
Club members the excellent CampingCard ACSI 2012 guide.
Please remember also that you can obtain a FREE CCI from Carefree Travel
Service if you take one of these options:
(1) Book your personal and vehicle travel insurance with us; or -
(2) Book an inclusive holiday package with us; or -
(3) Book a ferry and buy a CampingCard ACSI 2012 guide from us."
Needless to say that I shall not be getting my ASCI card from them in the future (and shall I renew my membership?)
Many thanks for that. Bit of a long-winded excuse - methinks they doth protest too much!
I have just ordered the ACSI campsite guide DVD online and guess what? It came up with a flag saying I was entitled to an ID card for free! So I added it to the order and the Euro 4.95 cost was indeed deducted as a discount off the total. So I guess in future we'll also be ordering direct rather than via C&CC. However we will still remain members of C&CC as we do use the CSs and some of the club sites, especially as we now get the old fogies (55+) discount!
______________________________________________________________ cheers
Roger
---------------------------------------------------
I´m not really as paranoid as everyone thinks I am
however, the bad news is that because I ordered via the Camping & Caravanning Club, it appears the free ACSI Club ID offer is invalid - both pages in the C&CC version of the book have been stickered with "NOT APPLICABLE (Not available through the club)".
Had I known that in advance, I wouldn't have ordered via C&CC - has anyone else already complained to them about this?
Having said that, we were never asked for our passports when using the Camping Card ACSI in France last year, they just kept the card instead until we checked out. How useful is the ACSI Club ID card?
Hi - Fascinated to hear all about this and the following post with the response from the Camping and Caravanning Club!
I ordered my ACSI guide through the CCC and received it about 10 or 12 days ago. However, there was no sticker over the relevant details in the book. I used the ACSI contact form on their website and explained that I did not have the required code to apply for their ID card. Mentioned the book had been purchased from CCC. Couple of days later I received an email from ACSI containing a code I could use.
Filled in the online application and now waiting for the card to be delivered.
Sounds like both a cock-up and a tussle between CCC and ACSI!
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