Questionable service -Dealer and Tracking device supplier Forums

bill

Having purchased my 590RL from a well known dealer in Cannock with no problems I was a happy man. However, after a month or so I decided that I would like to have a tracking system (the one that sounds like a ghost) fitted. I won't go into the full story here. Suffice to say that on the first visit for fitting the device had not arrived so I had to go home. On the second visit the device had arrive but it was not the ProActive model I'd orderd. The dealer reduced the price to my satisfact and arrange with the Tracking company to arrange fitting. This was done quite quickly and as requested by me, things were lookng up. But no, the fitting could only be done to the "normal" fitting rather than the ProActive due to a missing relay to connect it to my Cobra alarm. Since then it has been calls to and from the device supplier involving promises of being called back in a minute that have taken hours or days be done. The last I heard was that "the fitter has your relay he'll call you today or first thing in the morning", he hasn't.

Does anyone out there have any comments to make about the service provided by these two companies, if you have decoded my clues. I am particularly interested in the effectiveness of the tracking system and hopefully, some positive comments about the dealer concerned, because at the moment I need cheering up and my confidence boosting in these areas.

autostratus · Moderator

Hi Bill and welcome to this place and a friendly place it is too.

Sorry I can't help with your problem.
We bought our Suntor EB from a well known dealer in Newark and declined an offer from them to have our alarm system fitted. We preferred instead to have our system fitted by VanBitz in Taunton, specialists in fitting alarm systems to motorhomes.

You do seem to have been given the runaround. Has any money changed hands for the service you haven't as yet received?

bill

Hello Gillian

Thanks for the reply. Unfortunately yes it has, but a lot less than it should have been even the the standard fitting. I'm sure I'll get there in the end.

Bill

RogP

Hi Bill ,

I cant comment on your direct problem , however I have some minor concearns over the 'well know Cannock' dealers aftercare commitment.

Although I cannot fault them on the service they have provided me to date, on 2 occassions I have needed to deal with them post purchase of my MH its taken 2-3 days to get to speak to the right person and often I've had to make a couple of calls.

Now I know having a MH is meant to be a slower pace of life. But as a common courtesy , surely a returned call within an hour or 2 is the least one should expect. Considering how much the vehicles cost and how much you are tied into yearly servicing to maintain warranties etc I'd have thourght that their aftercare would be better than the salescare.?

Or is it me????????????

I dont know , maybe they have got caught out by demand (they do sell alot of vehicles from what I've seen as I pass by frequently) and possibly they dont have the support infrstructure sorted. Only my opionion!!!!

dodger148

Phone the Chief Executive at their well known head office. Tell him the story and you will see it resolved quickly

bill

Yo RogP & Dodger 148

Thanks for your input. Contacting the Head Honcho will be the first step I take if I get a repeat of what's happened to to date at Cannock. I agree they do sell lots, they seem to have so many franchise's that they seem to be operating at "melt down", particularly in the Sales and Service area.

Having said all this, providing I get the relay fitted and the tracker operates correctly I will have got a good deal. Although that's no excuse for crap service from anyone.

bill

bill

Reference my subject "Questionable service....." my Phantom ProActive is now fitted and appears to be working well. I know this because on complition of the fitting (eventually) the fitter forgot to brief me correctly on the set up. That is to say once the ProActive relay was fitted it changed the sequence setting and un - setting the alarm. (it's along story) This meant that I set the alarm off a few times whilst sorting it out, it was comforting to receive a call from the Phantom Control Room informing me of the activation. So I'm now a happier chappy.

In conclusion I feel that I can blaim "Cannock" for the problems at the start ie allowing me to travel when the parts weren't there and then note checking the parts properly the second time. I can blaim Phantom for not sending the parts as they promised Cannock they would. All the rest of the messing around I put down to fate. I can thank Cannock for doing me a good deal price wise. I can thank Phantom (Steve and Simon) for doing their best to get things done. In addition I must thank Gareth the alarm man from Cannock for taking the time to speak to me whilst at home.

Here's hoping that this has been a one off.