Front of roof lifted up Forums

PugBoxter

Terry, yes the problem I have is worse, I would expect yours to have benefited from their awareness to this potential fault.

Dodger, I'm afraid I can only PM if i cough up the £10 subscription fee,
the van is three and a half years old.

Pammy

We bought our Nuevo ES from new in January last year. After only 2 months we were returning from a soggy trip at Easter and noticed that the offiside cushions were wet,not damp,wet! Water had leaked from the joint between the roof and the side panel. We immediately returned it to the dealer who thought that the window was at fault. We didn't. We knew it was more serious than that. They kept the van for about 3 weeks and resealed all the panels and some of the windows. They also replaced the side cushioned panel that was water damaged. The other loose cushion had to be ordered. We were not impressed as a new van should not leak. The van that we had traded in was damp but that was 13 years old, not 2 months old!

We took the van to Autosleepers factory as they wanted to have a look at it due to the amount of warranty work that was needed. Apparently our van had been mentioned at a quality meeting! We duly took our van back to Autosleepers and spoke to Charles Trevelyan who assured us that we should have no further problems and to enjoy our van. The joy of owning a brand new van had entirely evaporated by tha time. We felt we had wasted our money.

In January of this year we had our annual habitation check and there was no problems reported. In February we had just come back from a weeks trip and on emptying the van, found that water was present under the sink which was not due to condensation. We took it back again to the dealer who said that it might be coming in from the rear lights. We had noticed that the inside of the lights was gungy and dirty.

A week later, the replacement cushion finally arrived from Autosleeper. This was to relace the water damaged one from the leak. My husband took it out to replace it and lo and behold found that the cushions were wet through in exactly the same place. We took the van back again to the dealer and left it there. We had emptied the van completely and asked that they replace it. It is now at Autosleepers now we hope but cant be sure as I am typing this from Utah, USA, trying to get away from it all. We have both just retired and were looking forward to spending time in our van but now we cant wait to get rid of it. It is a white elephant. I know that this may be a one off but anyone thinking of buying a Nuevo, perhaps after reading this you may think again.

Pam & Keith

dodger148

I have just recd a pm which Terry says can be posted here on the roof situation.

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"Quote"

Have just spoken to Charles Trevelyan at Autosleepers who incidently lives up to his reputation as a 'very nice man'. We have arranged for me to take the Nuevo in on the 26th April to have the 'cosmetic strip' (his words) removed, dried and resealed. He has assured me that there would be no water ingress.
I also told him I was a member of this motorhome community and had read some horror stories about this model although I had previously owned autosleepers.
He seemed genuinely interested and I gave him the website address and he promised to look at it.
If you wish to post this on the thread please do so.
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If Charles has said they will sort they will,

New members/posters should be aware we dont have any problems with manufacturers reading this site, some suppliers do as you know, they could pick up quite a bit of info. Any UK convertor should have their marketing people reading mhf
certainly on a weekly basis as minimum.
Dave will take adverts and they are welcome to discuss costs with nukeadmin

teljoy

Just returned from Willersey after having the plastic strip above the cab resealed. Also had a small hole in the roof repaired (how did that happen on a two month old van?) and had a bathroom window blind replaced. The plastic tensioner had shattered. Noticed this when we picked up the van from the dealer. So this is the second one. Apparently it's a known fault.
However things should be OK now.

Stayed on the CC site in Broadway for a couple of days and could not help noticing the number of Autosleepers there visiting Willersey for repairs. Unfortunately the ones I spoke to did not seem too happy with Autosleepers. Some having made many visits for repairs. It seems a great shame that a company for which I had, and still have a great regard having owned a Peugeot Harmony for five years without any problems should have so many dissatisfied customers.

As this was my first visit to Willersey we had excellent service. All the problems were rectified and we enjoyed our visit.
But I can't help thinking that the attention to detail in manufacture seems to be disappearing as everything (not just Autosleepers) is built down to a cost. For example the plastic strip on our van now has a lot more sealant now it is repaired than when it was put on from new. Surely it can not be cost effective to address these problems after sale when better inspection pre-delivery could eliminate these problems.

I hope I am not coming across as a whinger as I would still have another Autosleeper but failing standards do sadden me.

Terry

dodger148

I spoke to a number of Nuevo owners at the ASOC AGM, some leaks had been experienced but others hadnt had problems this apllied to both older and newer vans so its not something that is a regular fault with this model.
The factory people reconned that any leaks should be still covered by warranty, but I think they were a bit out with their dates,
Charles Trevelyan sugested any one with problems should contact the service centre and each case would be considered.

teljoy

dodger148

I think they go through phases and mistrust creeps in, does with me anyway.

I still firmly believe though if a problem is sorted quick by the manufacturer or dealer it is quickly forgotton, if it drags out then thats when the horror stories come out.

Also believe that the number of Nuevos that are being produced may be responsible for the faults A-S keep saying they have improved QA/QC but we still come accross faults that shouldnt be on a van as new as yours

Pammy

I refer to my previous post in April. Our Nuevo ES has been at the dealers since 27th March and until Thursday last, have had no communication from them. We went to see them on Friday and it still has not been fixed after suffering two serious leaks, one after only 10 weeks from new, and the other in March this year. After serious words, they are now sending it back to Auto Sleeper. We asked for a replacement van as we believe the fault was present when we bought it from new in January 2005 but the dealer has refused. We have documented all the faults as there are others as well! The list goes on. We have written to Trading Standards but being cynical, do not believe that anything will be done.

I am not surprised there were quite a few Nuevos at Autosleepers. Ours will soon be joining them.

Pammy

teljoy