Safety recall on Truma C type boilers Forums

Herman

Hi I have just noticed a safety recall warning on another website regarding truma c type boilers here's the link

http://www.truma.com/truma05/en/news/detail_en_241484.html

regards

Herman

Ps you might have to copy and paste the address into your browser

RobinHood

Needless to say, mine is one of the ones affected!

I think blissful ignorance might have been better Sad

!

UK subscribers might find the following contact details more useful:

http://www.trumauk.com/important-information/trumatic-c-modification/

gaspode · Moderator

Hi Herman

Thanks for that important information. Further to this, the Truma site advises that the affected heaters are the C3402 and C6002 types and that only heaters between certain serial number ranges are affected, see Truma site for details. I have checked our heater, which is a C3402 and find that our serial number falls just prior to the range specified. As our M/H is less than one year old I assume that the recall will probably affect fairly recent production so would advise everyone with a late model M/H to check their serial numbers ASAP. Truma give no indication as to the nature of the fault but advise that if your heater is affected you should not use it for "heating or hot water preparation" thus implying a generic safety problem.
If anyone has more information on this problem, please let us know.

Bessie560

Would suggest that MH owners email and try to arrange the mod at their local truma agent.
They replied to me by email within 24 hours by email and okayed the mod immediately
barry

mota-oma

Hi All, Just checked our Truma heater.....and, yes, ours is affected.!!
(MH is 2 months old - if this helps with serial nos).

I phoned the hotline number that is given on the Truma website and spoke to Alan Jones. He checked his data base and confirmed serial numbers. He said it was fine to either return MH to dealer if they are Truma agents or if not to your local Truma dealer....AFTER a phone call to him and the agent (they also need to agree it with each other).
Alan Jones confirmed that the heater should NOT be used on gas for either water or heating until the modification has been carried out.....But it was fine to use from electric (if this applies to your version).

Apparently all MH manufacturers and dealers will be contacting affected purchasers....but it sounds as if it could take a while as the dealers are still waiting for info.

I have contacted our dealer (luckily they are Truma agents ) and they are going to call me back after further phone calls to Truma. If there is any further news i will keep you updated.

Just shows how helpful & informative this site is.....we should have been away next weekend.....no hook-up, just gas !!!! Thanks guys and gals.

Mary

Pusser

I phoned up anyway and my number is way out the frame. But thanks for info as I could have easily blown myself up and had to write another silly story.

MandyandDave · Moderator

Helpful list of the Truma dealer network can be found here (TrumaUK)

tramp

hi all,
apparently the lid that covers the boiler in the van is the fault, to be precise the glue/sealent is getting hot and melting causing a fire hazard.

tramp

Den-n-Jill

Unfortunately my heater is affected.

"Truma give no indication as to the nature of the fault but advise that if your heater is affected you should not use it for "heating or hot water preparation" thus implying a generic safety problem. "

The nature of the fault is that the heater gets extremely hot on top and smells fumey (reminiscent of burnt paint). Mine only seems to be affected when you switch it to hot water only. My dealer informs me that in severe cases the plastic/foam top has completely melted.

Mine was a brand new camper and the Truma instructions didn't help when they say the heater may smell with the first few uses. I was highly suspicious of this fumey smell and only had the heater on for a very short period before switching it off again. After using the heater 4 or 5 times, I'd already made my mind up to take it back to the dealer when I got their recall letter. I wasn't at all surprised at this recall.

The modification takes about 10 minutes and includes fitting a new heat shield (Beam me up Scotty!) and a new fan housing.

For clarification the following Truma heaters are affected:

Models : C3402 C4002 C6002 including EL Versions

Serial Numbers:

C xxxxx-x-16 255 001 to C xxxxx-x-17 159 000

Model: C 6002 EH

Serial Numbers:

C xxxxx-x-15 329 001 to C xxxxx-x-17 159 000

The heaters were installed in vehicles with registartion date as of 12/2004
DO NOT USE IT IF YOURS IS AFFECTED

If in any doubt as to whether your heater is affected I would advise you ring Alan Jones (Truma) on 01283 586099 or e-mail

Suenliam

Yet another benefit of being a members here. Our boiler seems to be in the series affected and we are doing an overnight tomorrow. Could have been a nasty experience and inconvenient and expensive. Good job we ar