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As most of the respondents have already mentioned you don't need a survey or a Poll!!
They may be the biggest dealership in europe. But they get my vote for making the biggest mistakes the worst customer service and just generally terrible in what they do.
And this is me been polite, very polite.
Please don't let me carry on
Nick
The following members of MHF thanked Nickmimi for this posting
As most of the respondents have already mentioned you don't need a survey or a Poll!!
They may be the biggest dealership in europe. But they get my vote for making the biggest mistakes the worst customer service and just generally terrible in what they do.
And this is me been polite, very polite.
Please don't let me carry on
Nick
Said it all before, go to an independent and you get what you paid for
Happy Xmas
______________________________________________________________ Swift Main Dealer - UK FiammaCare Centre
Peter
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As I have said on here before,I bought my first and,up to now,only motorhome from brownhills of newalk in July.I was warned not to buy from them,but no,i knew better!Well everything I had been told about them has come home to roost.The biggest,most expensive buy of my life and have been treat like a bloke buying a second hand car from Mike Reid for £100.00.The aftersales are an nothing short of a joke in my experience.
PS MERRY CHRISTMAS
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Well it has now been 8 days awaiting a reply over my problem. Autocruise responded within 2 days so that set the benchmark and so I will give them a negative vote for failing to update me within a reasonable time. They do have my email address so it would be oh so simple to keep me happy and not grumpy.
______________________________________________________________ You only have one chance to make a first impression.
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A two-thirds/one-third split is probably about normal, were this poll to be taken on a basket of motorhome suppliers (seemed a good collective noun in the circumstances ).
Based on the amount of noise made by disaffected people, I would have expected a far more negative result. It may therefore have more to do with the old adage that the squeakiest hinge gets the oil, than Brownhills.
And no, I'm not defending Brownhills. Or being hinge-ist. Just observing.
Dougie.
______________________________________________________________ I´m playing all the right notes... but not necessarily in the right order.
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Sooner or later, the supply of new customers will dry up. They will be left high and dry
I don't agree. There are plenty of Big-On-Sales/Small-On-Service companies in many industries who continue to succeed despite poor reputations (unfortunately).
dbh1961 wrote:
Even if they change, there are many of us who won't be going back.
At least 63% anyway.
Dougie.
______________________________________________________________ I´m playing all the right notes... but not necessarily in the right order.
.
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