Internet Explorer problems Forums

GypsyRose

I have had problems with IE freezing and not responding now and again for a while now ...I just switched over to Firefox but I actually prefer IE! Last night it refused to load at all and is sitll unresponsive. I have/had IE6 ...should I UNinstall it and INstall IE7?? Anyone think this will work?? Rolling Eyes

Bit scared to do it until I get advice!! Laughing

My son told me that I probably needed to re-install Windows, would this be right?? If so then I will be terrified to try that!! Knowing my computer "skills" I will end up offline completely! Crying or Very sad

Be grateful for any advice ...thank you! Embarassed

Ana x

sailor

Difficult to be sure without more info, but I had similar intermittant problems with IE6. I now have IE7 and have had no problems at all with it. So definitely worth a try.

Do you keep your system up to date with the updates from the MS site ? (This may happen automatically). If not I would advise you to do this. You do not say which version of Windows you have - I assume XP??? Is it Service Pack 2 - if not this is a highly recommended update.

Personally I would re-install windows only as a very last resort - especially if your system is up to date as you will have to apply all of the updates again, not a trivial task! And its probably not necessary.

autostratus · Moderator

Hi Ana, sorry to hear of your problems.
Don't reinstall if you can avoid it.

Are you running XP and if so can you do a restore to a date before your troubles began or at least to before IE wouldn't load at all.

Accessories-> System Tools-> System Restore

C7KEN

Ana if you have XP and have not deleted any system restore points for some time see if you can restore to a date before you had the problem, start/help&support/undo changes to your computer with help and restore/restore to an earlier time its very simple and reversable, just depends how far back your restore points go, then once you are all sorted search on the web for acronis and buy the program, you will then have an excellent backup image of your system with an interface that is extremely easy to use, if you are coming to guardamar I will show you acronis on my laptop and you can then decide Smile

oops Gillian beat me to it Smile

roboughton

What O/S is it that you are suing and what service pack are you running?

Firstly Check for MS updates

Have you installed any new softwae since the problems started?

Have you run a recent virus scan? If so did it find anything or remove anything and put it to quarenteen?

Do you have Windows Defender installed?

have you noticed this happen with anything else?

What pluggings do you have in IE6?

what are you looking at when this happens i.e. are you opening a webbased PDF file or runnnig JAVA or looking at video etc etc? Is it just totaly random.

sorry for all the questions but you need to know some background before a solution can be found

GypsyRose

Sorry ... just come back on here!! I will try to answer the questions that I can!! Rolling Eyes

I run IE6 as I said, XP prof, service pack 2. I do virus checks on a rfegular basis but recently had spyware ... Smitfraud, Ave A Fast Click, Dbl Click etc ....I ran Spybot and found them.....SPYBOT now FREEZES too.... it finds the problems but will not fix......it does still work however as it blocks certain things......I also managed to update it ...but FIX - no!!
I installed AVG 7.5 and this found a load of problems (something I have NOT had in 3 years) ....but Spybot still finds them!!
I run ETrust antivirus which came highly recommended ... this comes out as "clean" after a scan....
If anyone need more info I will gladly give it if I can!!! Embarassed

Shall I try to uninstall IE6 and install 7 or not??? I agree about Windows .. do not want to mess about with it!!
Thank you!! Laughing

G2EWS

Hi Ana,

Just go to the MS web site:

spykal · Moderator

GypsyRose

All now ok ... I DID find that IE7 did indeed install over IE6 ok .. but funny thing is that it seemed ok immediately BEFORE I did that so presume all will NOT be well long term...???