New Autotrail. Forums

geronimo

Hi to you all,
thanks for the replies to my rant about Autotrail.As ftb's we are keen to start our new hobby before this Summer is over.Here's my update as we have made a lot of progress today.
When we ordered our van at the NEC last October we were dealt with by Shaun Gallagher of Brownhills who was working for their North East branch at the time but was then promoted and moved to Cannock. We are on holiday this week and spent the weekend in London ( minus 1 van) . On the way back to Manchester we decided to call in to Cannock on the spur of the moment to see if Shaun had been able to resolve anything with Autotrail.No such luck, its over two weeks now since we found out the problem with the wrong interior but we still have not been able to find out if they would be able to rectify the problem and in what timescale.If it takes more than 2 weeks for Autotrail to come up with a proposal God knows how long the work will take.Guess what , Autotrail are on a factory shut down this week so its all totally frustrating.Taking your advice we decided to find another model from stock if possible.
We arrived at 5.15pm and although Brownhills normally close at 6.00pm he stayed until 7.45 patiently showing different options from stock. As we had still not decided and had not eaten he took us for a quick drink and a meal. When we said that we would drive back down from Manchester to Cannock today to spend some more time looking around and to have a few test drives he offerred to pay for a room in a nearby hotel for the night which we accepted.
We have spent the day with him looking at various models and we eventually decided to buy a Swift Bolero 630EK.Its completely different from the Apache but looks a good quality van and seems ideal for my wife and I.Apparently Cannock alone are waiting for delivery of over 30 Autotrails for customers so we are convinced we have made the right decision.
Well done to Shaun Gallagher of Brownhills for service above and beyond.
Any one out there got a new Bolero,please tell me they are ok!

Regards to you all
Geronimo