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Just to update those kindly folk amongst you who have been so supportive in this saga.....Mike Lake has indeed been in contact and is due to meet the dealer in the next few days as I understand it, having armed himself with all the documents and photos and reports etc etc.
Nothing has happened yet, mind you, all the niggles from the poor delivery are still present - plus it has become clear that the van is not the spec we ordered with heated screen etc etc, Mike is dealing with that and I have also advised the finance company.
More updates to come. Haven't been away since Easter due to work committments and hoping the mess is sorted by the Summer when we hope to travel about quite a bit.
Not quite. Some progress - Adria have nominated another dealer to take over all warranty issues, which is good news as they have a local fleetwood caravan dealer to take care of habitation issues. But the tow bar saga continues - as does the fact that the motorhome is NOT the specification we ordered. I provided Adria with my written confirmation to the dealer detailing the Vision with extra factory-fitted items - the dealer never ordered this specification, but I daresay, ordered a much lower spec with intentions of cobbling some items on cheaper than the factory option. One of the options I specified for instance was a heated screen, as we intend doing all year Europe trips. Turns out it isn't fitted, and obviously cannot be easily retro fitted. Sat nav was not the factory option, and the factory fitted satnav / stereo combo was removed and replaced with a cheap head unit.
The carpets are missing and there are a number of much smaller warranty issues, trivial but still need to be sorted.
I was also told to expect the MD of Adria, a Slovenian lady, to call me today, but as is the norm, she didn't. I expect she will, at some stage.
Mike Lake has spent a very long time trying to get BCS Motorhomes to respond to his calls and has had the same treatment as I have had - avoidant behaviour. Adria have apparently suspended all further deliveries to him until the mess is resolved. At this stage I think financial compensation is the only realistic solution, but we still don't have the "dream van" we ordered that was a long-term purchase, maybe the last opportunity we had to buy a brand new, pricey A class before retirement.
I have made it clear to him that Paul Glicksman from BCS has NO intention of dealing with the issues unless forced, and that he should stop wasting our collective time trying to engage with him andy more, but rather implement measures designed to make him react if his business is to continue unaffected (heaven knows how he operates a motor home dealership if he behaves like this).
We really don't have the money to mount an endless barrage of solicitors letters and court cases, which could end up with the Vision locked up somewhere, not used and deteriorating, while issues are settled and I remain responsible for a hefty payment to the finance company every month.
I've thought of the next step if resolution cannot be obtained informally - perhaps Trading Standards, and will also have to inform the finacne company, but that's when all the complications could arise with us losing use of the Vision while the matter drags on endlessly. Hope to avoid that.
So there has been a little positive movement, although not enough to my mind. I wish BCSs rotten little owner gets his just desserts somehow for all the heartache and anguish his greed and deceit has caused.
I do think Adria could be moving along quicker on this , mind you.
Sorry if it all sounds whingy and moany - I still get really upset about it and am very stressed about it at present. Will update you further as it develops.
Sorry if it all sounds whingy and moany - I still get really upset about it and am very stressed about it at present. Will update you further as it develops.
Regards
Laurie
.
Not at all Laurie,
We can sympathise completely. Our main reason for pulling out of the deal mentioned previously on this thread, was because of the affect it was having on Rita's health and well being. I couldn't bear to see her suffer any longer.
We appreciate that our circumstances were much less complicated than yours, and we do wish you well in your efforts to seek justice.
Best Regards,
J & R.
______________________________________________________________ For "Our Mavis."
Thanks for the update Laurie. This company is unbelievable. I hope Adria manages to sort this out to your satisfaction. I'm amazed at the treatment you have had lets face it at the prices we pay for motorhomes it's reasonable to expect they are up to the agreed spec. and in good working order when they are delivered. As I said lets hope you have better luck from now on you certainly deserve it, and I hope this company sinks, the sooner the better
I just wanted to say I've been covering this topic for some weeks now and wanted to give you my complete sympathies on your situation, to say it's unacceptable would be an understatement. It's a pity I'm not a big hot-shot solicitor, as if I were you'd have my services for free.
I would say that together with the incorrect specification you should be entitled to a full refund and possibly costs, I also think Adria should step-up and be the bigger man here - perhaps using the positive publicity (it should attract for them) to their advantage.
Thanks Ian and everyone following this unhappy saga - hopefully there will ultimately be a successful outcome. At the moment it is really tarnishing what should have been such a happy occasion. We have hardly used the van to date. I hope to hear more from Adria in the week. If anyone feels like lobbying them for us, hey, power to the people!
WHAT A SORRY TALE REGARDING YOUR DEALER .
YOU MUST REMEMBER THAT THE FITTING SHOULD BE " FIT FOR PURPOSE AND NOT INVALIDATE ANY EXISTING WARRANTY" UNDER THE SALE OF GOODS ACT.
PURSUE WITH THE GREATEST VIGOUR.
BEST OF LUCK
DAVE P
______________________________________________________________ I never wish anyone dead, but I do take pleasure in reading some obituaries
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France
If he hasn't let me know and I will PM you some more information.
For "Our Mavis."
