Kontiki

Rapide561

Hi

The Kontiki arrived at Cleveland Motorhomes today. I had prepared a long list of problems and the majority have been rectified.

The parts on order are....

1) Exterior running light
2) Electrical control box thing
3) Reversing Camera
4) New door

The door has been made servicable, but a new one is to follow.

The loud rattling noise from the water heater came back as "no fault found" so I will keep using the boiler and hopefully "film/record" the rattling noise etc.

Russell

carolgavin · Quiz Queen

Russell glad you are finally getting things sorted to your satisfaction. Your experience in looking a m/homes at dealers is identical to what we found when we were looking Shocked

By the way that 2005 CI we were considering is still on the same dealers forecourt Rolling Eyes

Pusser

Rapide561

Hi Pusser

Well I do not know what they did, but at least the door opens!

Russell

metblue

hi to all, we eventually picked up our new van. Only real thing i'm happy with is that it goes like stick.It was delayed due " quality control " to go over it to ensure all was correct. Neil at Cleveland was nearly pulling his hair out. I ordered it in October last year to be delivered with air con and a tow bar.it came with nothing fitted, the guys at Clevelands had to fit them.crap. Not a happy chappy,the blaupunkt radio was not fitted either.some of the lights did not work,speakers did not work,habitation door does not lock properly It has two locks/catches top and bottom) the top one does not catch and when it rains the water comes over the top of the door.All was supposed to be fixed.I had a solar panel and an extra battery fitted at this time. At the weekend we went to a rally for four days,batteries went flat in two The fridge defrosted en route!! it does not work on 12volt ! one of the rear speakers not working,one of the rear lights not working.the light in the wardrobe stays on all the time ( it's fitted in a different place that the other one that does go off!! the 7" tv only works on freeview! it does not have a tv tuner in it !! no use here in Scotland as most places cannot receive the freeview signal!!, the covers below the two front seats are cheap plastic and do not stay closed (it has opened, whilst driving and caught my ankle while i was negotiating a round about,not good!) The plastic shroud that the tv /reversing screen is mounted has white marks on it where it has been bent to fit.The catches for the locker doors are cheap plastic and does hold the doors properly.list goes on. I am booked into Cleveland 29th May to have the various things above rectified. A copy of all of the above and more is being sent to the Explorerer Group for their comments and i await their excuse as why the top of their range van is so crap that I am seriously thinking of taking further legal advice (i have discussed this with our solicitor) WATCH THIS SPACE!!!!!

cabby

Please check with your solicitor,but once you have accepted repairs you cannot reject the vehicle.

cabby

Pusser

Rapide561

Tom

My legal position is a lot different to yours as I have had the van almost a year.

If you are going to reject it, it needs to be done asap.

The customer care manager at Swift is called Lindsay Place. The customer services director is Kath Powell. As is always said, your contract is with the dealer, but there is no harm at all in telling Swift how disgruntled you are.

The email address is