You are a Guest, please Join now to allow full access to the website and be part of our community. You can register by clicking the "Click Here to create an account" link at the top left of the page under our Logo
I wouldn't bet on them sorting something out. I was due to travel on the 12th September and nobody contacted me to say the service was suspended. As luck would have it I checked their website and saw the ferry was cancelled.
I've been trying to get through all day and got engaged tones or a message that the call center was only open from 9am to 7pm ( I called from 10am to 15:30 and got the same message). Now I get the message that the number doesn't exist.
As I have to come back I've had no other choice but to book with another operator.
Pretty poor service all in all, especially unforgiveable if I'd turned up at the port on Sunday as nobody bothered to contact me, even by email.
Won't be using them again.
The following members of MHF thanked febus for this posting
Update, after 7 hrs of trying I actually got to talk to someone who was very polite but couldn't relly help.
As they've cancelled my sailing I have the options of a refund, or sail on a later date. In addition to this they have offered me 1 free sailing. Not bad but I now have to find another ferry operator at short notice and the cheapest I can find is £99. The price one pays for doing stuff on the cheap I guess. Other companies have more than one ferry to divert traffic on to the catch being they make you pay through the nose.
Next time I'm going on Eurotunnel
The following members of MHF thanked febus for this posting
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum You cannot attach files in this forum You cannot download files in this forum
Bookmarks
Watched Topics
