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Please can you advise when you have sent your letter to our customer relations department. We contact customers within 24 hours for cases called in and 3 days for letter cases.
If you do not recieve a response within this time frame, please email customerrelations@fiat.com requesting an update.
Please address your email to Justin Westnedge who is the Senior of the Fiat Professional team in order for him to check the status of your written concerns.
Many thanks for your response to my earlier post. I can confirm that my letter, dated the 20th. October 2008, was posted on the 21st. October at 10:59 hrs with a guaranteed delivery date of the 22nd. October 2008. The Registered Post barcode is ZV686270865GB.
I note your comments regarding the Fiat response time for surface mail and look forward to hearing from Fiat during the early part of next week. I shall, of course, follow this up as per your guidance in the event of non-contact.
I am struggling trying to read through all the messages in this vast thread.
Can anyone surmise the situation on the water scuttle problem, inasmuch did Fiat rectify the problem from any date of manufacture onwards? If so, does it work?
I am due to collect my new Mondial (Ducato base) in a few days but happy to lose the deposit if Fiat are still mugging customers over this.
I am struggling trying to read through all the messages in this vast thread.
Can anyone surmise the situation on the water scuttle problem, inasmuch did Fiat rectify the problem from any date of manufacture onwards? If so, does it work?
I am due to collect my new Mondial (Ducato base) in a few days but happy to lose the deposit if Fiat are still mugging customers over this.
Regards
Lyn
Hi Lyn.
I was hoping to not be the one to answer this question as some might call me biased But no-one else has posted & you are right this and the other big thread by Andy Stothert are a daunting/enormous read
Fiat/Dealers are to my knowledge stuffing sealant wherever they can think of to prevent the water getting in & then cover the engine (some might say to hide the rust )
I took the view that for however long the water got it in prior what long term damage is not evident (but could be later )
Also You have to remember the 'judder'
I see you have been a member for quite a while so a quick search to see how many members have talked (good or bad) about the Sevel / X250 should give you enough info to decide if the risk is worth it
It is your choice but you could always ask your dealer if you could use your deposit against another van that is not on the new base......His response would be interesting & may give you another clue as to what your decision should be.
Whatever you decide good luck
I am sorry if I sound negative My experience of Fiat / Dealer drove me to trade in sooner than intended (for a 2nd hand Merc & very happy too )
I am sure another member will come along & bring balance to the answer you seek.
Regards Catherine
Not having needed to or had time to follow these threads regarding the Fiart chassis, please excuse me if I am suggesting something that has already mentioned. Anywhere here goes.....
Have you not so merry Fiat owners considered a mass convoy or convoys along motorways protesting about your faulty purchases.
As an example, could 500 or so of you not arrange to meet on the M25 one weekend, drive around with banners listing your problems. A call to TV station might even get you National coverage. At the same time, Midlanders could tour the M6, the Northerners the M60, Yorkshire, NE and Lincs the M1?
Just a thought!
Trev.
IMO, this is a crackpot idea that could never work.
No need now as Fiat owners are getting their scuttles sorted and very soon the same will be happening at Peugeot.
Location: In the badlands on the border of Staffordshire and Cheshire just out of earshot of the M6 and WCML
Status: Offline
If you're getting a 'new' 'new' Mondial then I think all the scuttlegate issues have been tackled on the X250 production line for the last 18 months or so.
The 'fixes' that 1H refers to were what occurred to sort the issues on the original 12 to 18 months of X250 production.
I wouldn't worry too much, after all engines sit outside in all weathers and run with the slipstream kicking up all sorts of wet and muck, a bit more coming from above via the scuttle (even if it still leaks) isn't going to cause any real bother and it would take a helluva long time to rust through most engine components.
Juddering in reverse is potentially a much more serious issue and there are lots of X250 that don't judder but quite a few that do. Trouble is you can't tell 'til you drive each individual one. I assume that if your van is of relatively new production you'll have all the engine mounting and other fixes incorporated on the line, but reports vary as to their efficacy.
HTH and adds balance.
SDA
Last edited by Steamdrivenandy on Thu Nov 05, 2009 4:17 pm; edited 1 time in total
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Norway
But no-one else has posted & you are right this and the other big thread by Andy Stothert are a daunting/enormous read 
)
what long term damage is not evident (but could be later 
)
so a quick search to see how many members have talked (good or bad) about the Sevel / X250 should give you enough info to decide if the risk is worth it 
