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I cannot fault the service I have received from Swift. Every member of the team has been extremely friendly and efficient in dealing with the small issues I have had. They are a credit to the industry and setting standards of customer care that have never been seen before.
I have owned 3 new Swift vehicles and will certainly be replacing my current van with a new Swift when the time comes.
Peter,
One suggestion I would make, and it is a suggestion and not a criticism. I observed an access door which is fitted as standard to the drawer unit in the rear lounge of Swift Caravans. It looks the same unit. The hatch is almost floor level under the pull out slats for the bed. I thought what a great idea. On looking at my 630L I see it’s a bit of a wasted space. You can sort of access it from the side lockers from the back, but no way could it be used as storage. As you are more than aware any space is valuable space in a Motorhome, so perhaps this could be adopted.
My thoughts around making a suggestion are around if we all made little suggestions it could improve the product and allow the designers to get a feel for what the customer sees as important and more importantly make a product they may buy.
Wishing all members a Very Merry Christmas
Stewart
Last edited by stewartwebr on Wed Dec 19, 2007 6:41 am; edited 1 time in total
The following members of MHF thanked stewartwebr for this posting
I think if you read this thread carefully you'll find that "just one small design fault" has not evolved into a long list. Contributors from owners of Boleros in this thread has resulted in very little negative comment and much praise. If you look through the thread in detail you'll find comment from Peter Smith at Swift encouraging Bolero owners to make critical comment about the vehicles. Its refreshing to have a voice in this way and I'm sure this feedback is valued.
Having enjoyed caravans and lately motorhomes for many years I'm wise enough now to know that what might not suit me is perfect for somebody else. The fact that you are now "going back to the drawing board" suggest that the absolutely perfect motorhome still eludes you. We have a lot in common but I do feel that I'm getting pretty close.
Graham
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I think if you read this thread carefully you'll find that "just one small design fault" has not evolved into a long list. Contributors from owners of Boleros in this thread has resulted in very little negative comment and much praise. If you look through the thread in detail you'll find comment from Peter Smith at Swift encouraging Bolero owners to make critical comment about the vehicles. Its refreshing to have a voice in this way and I'm sure this feedback is valued.
Having enjoyed caravans and lately motorhomes for many years I'm wise enough now to know that what might not suit me is perfect for somebody else. The fact that you are now "going back to the drawing board" suggest that the absolutely perfect motorhome still eludes you. We have a lot in common but I do feel that I'm getting pretty close.
Graham
I have read this topic extremely carefully, hence my comments. I think the Bolero is a fine product, which is why I was checking one out. The high level of PR that Swift are getting from this site may well be a deciding factor if and when I consider changing my present 'van. But let's remember this is a PR exercise, however charming and efficient the Swift team are.
However, the 'van I looked at was the classical caravan layout, two front benches and rear kitchen, which Swift have been doing for donkey years with front access to the underbed storage, why go backwards now?
______________________________________________________________ My mechanic told me, "I couldn´t repair your brakes, so I made your horn louder."
IF YOU CAN´T FIX IT WITH A HAMMER, YOU´VE GOT AN ELECTRICAL PROBLEM.
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Interesting point you make about Swift's motives in contributing to this site. Sure it's PR and without a good public image their business will not be the success it could be. I would be the first to admit that their public image in the past could have been better.
The credit is due to them though for trying to build their public image not just through a good product but also through excellent customer care. Whilst PR can amount to a deception you can't fake customer care you have to deliver it. I think we Swift owners would be the first to shout if their "charming and efficient team" were falling short of delivering the goods. Check next week you might find us just doing that.
Graham
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Interesting point you make about Swift's motives in contributing to this site. Sure it's PR and without a good public image their business will not be the success it could be. I would be the first to admit that their public image in the past could have been better.
The credit is due to them though for trying to build their public image not just through a good product but also through excellent customer care. Whilst PR can amount to a deception you can't fake customer care you have to deliver it. I think we Swift owners would be the first to shout if their "charming and efficient team" were falling short of delivering the goods. Check next week you might find us just doing that.
Graham
What's happening next week then Graham (apart from groaning bellies etc)?
There are benefits to all parties through Swift group monitoring this site.
Swift gets PR - good PR if they get it right.
Swift gets direct feedback from users and potential users.
MHF gets a boost to its credibility and perceived value to users
Swift users get a more satisfying relationship with their chosen manufacturer.
It puts pressure on other converters and the dealers to emulate Swifts presence and that can only be to the good of the products and services throughout the industry
So although to some it might seem a one-sided relationship I believe that we all benefit to a greater or lesser extent.
Andy
______________________________________________________________ The opinions expressed here are those of the poster and cannot be relied upon as he is a no good scoundrel and a wastrel who shouldn´t be trusted with anyone´s Grandmother.
Opinions may go down as well as up.
Opinions may be recorded for security and staff training purposes
Your home may be at risk if you should take any notice of the rubbish printed here.
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There are benefits to all parties through Swift group monitoring this site.
Swift gets PR - good PR if they get it right.
Swift gets direct feedback from users and potential users.
MHF gets a boost to its credibility and perceived value to users
Swift users get a more satisfying relationship with their chosen manufacturer.
It puts pressure on other converters and the dealers to emulate Swifts presence and that can only be to the good of the products and services throughout the industry
So although to some it might seem a one-sided relationship I believe that we all benefit to a greater or lesser extent.
Andy
Absolutely - especially the bit about other converters coming on board.
Full credit to Swift, for their willingness to deal direct with us, the end customers.
Let's face it, we make our purchase decision based on the vehicle we like, plus the reputation of the converter. If Swift get those right, they'll get our business, regardless of which dealer we happen to use. The other converters are still sticking with the old business model, where their sales depend upon their dealers, and a bad dealer can taint the reputation of a good converter. Swift are making themselves immune from bad dealers, and that can only help.
Other converters, take note.
The following members of MHF thanked dbh1961 for this posting
I have made my comments on this Forum about Bolero model before but I am also worried about the aluminium side walls in durability compared to the standard GRP which may last and look better longer? Certainly I would imagine damage to aluminium side walls will entail a whole new side whilst GRP can be repaired.
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Swift made the decision to move from GRP sides to aluminium sides to allow us to use metallic paint, this will give us more choices in the future. Another factor was that we can acheive a high gloss finish on aluminium that cannot be acheived on GRP.
When we made this change, we also improved the specification of the aluminium to an increased thickness and hardness of the material.
Regarding the repairs, these are quite straightforward and can be carried out at a Bodyshop Repairer. A new side would only be required if there was major accident damage.
Regards
Kath
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