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Hi has anyone else got a 2008 Bolero, we are thrilled to bits with ours (so far) only got it 3 weeks ago, but one small thing we think is a very bad design fault.
The strip of plastic that fits over the lighting unit underneath the cupboards that are over the cooker...............every time you cook or boil a kettle the plastic bows and curls as if it is cheap plastic that cannot stand the heat, it did this on our very first trip out and did go back somewhat when it gets cool again, but each time it happens it gets worse.
My Husband wondered if we should get some frosted glass cut to size, but I am worried if that would be safe ? we could take it back to Brownhills and claim under warranty but I would guess that they would only fit the exact same piece again..........which obv wouldn't help a lot.
Any ideas what we could do with it, I do wish Swift had put in a extractor too.
The following members of MHF thanked Briarose for this posting
Hi has anyone else got a 2008 Bolero, we are thrilled to bits with ours (so far) only got it 3 weeks ago, but one small thing we think is a very bad design fault.
The strip of plastic that fits over the lighting unit underneath the cupboards that are over the cooker...............every time you cook or boil a kettle the plastic bows and curls as if it is cheap plastic that cannot stand the heat, it did this on our very first trip out and did go back somewhat when it gets cool again, but each time it happens it gets worse.
My Husband wondered if we should get some frosted glass cut to size, but I am worried if that would be safe ? we could take it back to Brownhills and claim under warranty but I would guess that they would only fit the exact same piece again..........which obv wouldn't help a lot.
Any ideas what we could do with it, I do wish Swift had put in a extractor too.
I will get someone to respond tomorrow.You can send a pm if you want and we will call you.Peter
The following members of MHF thanked SwiftGroup for this posting
Hi has anyone else got a 2008 Bolero, we are thrilled to bits with ours (so far) only got it 3 weeks ago, but one small thing we think is a very bad design fault.
The strip of plastic that fits over the lighting unit underneath the cupboards that are over the cooker...............every time you cook or boil a kettle the plastic bows and curls as if it is cheap plastic that cannot stand the heat, it did this on our very first trip out and did go back somewhat when it gets cool again, but each time it happens it gets worse.
My Husband wondered if we should get some frosted glass cut to size, but I am worried if that would be safe ? we could take it back to Brownhills and claim under warranty but I would guess that they would only fit the exact same piece again..........which obv wouldn't help a lot.
Any ideas what we could do with it, I do wish Swift had put in a extractor too.
That's what comes of trying to brew potheen in a motorhome
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The following members of MHF thanked Steamdrivenandy for this posting
Thanks Peter and thanks to all of you for the replies..............I must admit I was gutted when it happened the first time, as I am so pleased with our new baby and I just want it to stay perfect you know us women we like every little detail to be just right.
I am really impressed by the way to have had an answer direct from Peter that is really really great............I have to say this has to be the best forum on the internet for MHs so a big thankyou.
The following members of MHF thanked Briarose for this posting
The strip of plastic that fits over the lighting unit underneath the cupboards that are over the cooker...............every time you cook or boil a kettle the plastic bows and curls as if it is cheap plastic that cannot stand the heat, it did this on our very first trip out and did go back somewhat when it gets cool again, but each time it happens it gets worse.
Any ideas what we could do with it, I do wish Swift had put in a extractor too.
I have seen that piece of plastic warped on a brand new 'van in a dealers showroom.
Harvey
The following members of MHF thanked ingram for this posting
I must say it is very commendable of Swift to have someone like Pete join a motorhome forum such as MHF and be prepared to answer their customers queries and complaints etc and this direct and honest approach towards their customers, certainly gives them a huge advantage over their competitors. Let's be frank here, when a customer comes across a problem with their precious motorhome it is distressing but if the dealer and manufacturer responds positively and efficiently then it certainly helps to keep their customer happy and then hopefully when the time comes for their customer to replace their vehicle they will be happy to buy from the same dealer or manufacturer again. Obviously, it makes a great deal of sense for Swift or any other motorhome manufacturer to look after their customers and of course the inevitable personal reccomendations that customers will talk or write about goes a long way in this industry and counts for a big part of any company's success. Customer satisfaction is probably the most important area of any business and if a company gets that right then they are defintely on the right road.
Well done Swift and well done Pete and if any other motorhome manufacturer reads this - you would do well to take a leaf out of Swifts book!
Sue
______________________________________________________________ Laugh and the world laughs with you - cry and you cry alone!
The following members of MHF thanked Sonesta for this posting
The strip of plastic that fits over the lighting unit underneath the cupboards that are over the cooker...............every time you cook or boil a kettle the plastic bows and curls as if it is cheap plastic that cannot stand the heat, it did this on our very first trip out and did go back somewhat when it gets cool again, but each time it happens it gets worse.
Any ideas what we could do with it, I do wish Swift had put in a extractor too.
I have seen that piece of plastic warped on a brand new 'van in a dealers showroom.
Harvey
That is interesting as we assumed the cooking or kettle had done it, mind you saying that it certainly is a lot worse when you are cooking etc and as I say it goes back in a fashion once cold again..........the first time it happened I was so shocked
we first viewed the Bolero back in April at a boatyard on the Norfolk Broads as the guy that owned the boatyard had just bought one and was thrilled with it...............I was going to give him a ring to see if he has the same probs (his was 2007 model) but will wait now to see the outcome of our probs having posted here.
My Husband wondered if there was anyway a extractor could be fitted a slim one such as my friend had in her 3 year old Kontiki.
The following members of MHF thanked Briarose for this posting
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