Safety recall on Dometic fridge/freezer 2004-2007 Forums

MalanCris

Hi All and a Happy New Year to you.
I read an article in the December issue of the CC&C magazine saying the Dometic have found a problem on some of their fridge freezers - mine being one of the affected models. Has anyone else seen this/been intouch with Dometic? I rang them last week but could only get through to an answerphone and they have not replied to me yet.

Briarose

Hi there is a previous discussion on this on the following link

geraldandannie · Moderator

Information on Dometic's website:

Suenliam

No doubt they are on hols. as the man we spoke to was in the Netherlands (perfect English). He was most helpful and we are just awaiting an appointment with the local "fixers". This appointment could have been much earlier if we had insisted or had gone further afield.

Once you get through I am sure they will look after you well.

Sue

MalanCris

Many thanks for the replies, I have been in touch with Dometic and have booked an appointment for next Wednesday. Very Happy

gaspode · Moderator

I phoned the Dometic helpline earlier today and got through to the Netherlands centre where the operator took all my details and asked me to contact their local service agent, Aztech Services Ltd at Fleet Hant's to arrange for the remedial work to be done. They even gave me the name of the chap to speak to - Mr Smith.

On ringing Aztech however I was told that they were unable to carry out the work on behalf of Dometic but would give me no reason why they couldn't do it, they said I should call Dometic again and ask them the reason???? They admitted to being Dometic service agents but were very unhelpful otherwise. Seems a strange state of affairs. Shocked

Anyway I've been trying to contact Dometic again for the past hour or so but am unable to get an answer. I've left my name and number and asked them to contact me urgently but they haven't yet done so.

Anyone else had this problem?

javea03730

Hi Gaspode,

I had the same problem with the Norweigan contact. Found the Luton number on one of the threads but can't remember which one it was!! phoned them and they gave me the number of a local agent immediately, had the job done last week, took all of 15 minutes. Have a browse through the topics on the recall and I am sure you will find the LUTON number.

Regards,

Mike

DABurleigh

"Anyone else had this problem?"

Ken,

In a word, yes Sad

In my case the issue was that Dometic agreed a supplier to fill a geographical hole in their network, and sat back thinking "problem solved". (How many times do senior managers think problems are solved merely be nominating someone ....?!). The supplier, on the other hand, had non-Dometic work coming out of their ears, and so attending the requisite Dometic training course never got to the top of their in-tray.

To this day the Dometic network seems utterly riddled with this. It looks good on a website, until you actually try to get something done, and find you either have to travel a loooong way, or pay someone oodles for a lengthy travelling call-out.

Dave

gaspode · Moderator

Thanks for that info Dave, in the meantime (whilst waiting for Dometic to ring me back) I've been doing a bit of research on behalf of MHF and myself.

It seems that the Dometic website

Leapy

I tried ringing the helpline and there was no response-I then rang Dometic and was given a different help number-this didn't work either