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Motorhome Facts :: View topic - Safety recall on Dometic fridge/freezer 2004-2007
 
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Motorhome Facts Forum Index -> Tech / Mech Chat -> Safety recall on Dometic fridge/freezer 2004-2007 Goto page Previous  1, 2, 3, 4  Next
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350803 PostPosted: Thu Jan 03, 2008 8:37 pm Thank this member for this postReply with quote
JohnsCrossMotorHomes Subscriber 20/11/2008
 
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linal wrote:
Hi phoned Dometic today they gave me the address of a caravan service agent couple of miles up the road who happens to be a friend of mine I only wish I was allowed to get my Hymer serviced by him as at least know it was done correctly.

Alex.


Hi Alex,

Is there any reason why you should not get your habitation services carried out by a qualified service agent of your choosing?

As far as I am aware it is your choice under the 'Unfair Contracts' or some legislation to go where you want to go as long as they are qualified and Vat registered (for some unknown reason) and it should not affect any warranty or other implied rights that you have.

Regards

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Peter
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350828 PostPosted: Thu Jan 03, 2008 9:35 pm Thank this member for this postReply with quote
wobby Subscriber 31/12/2008
 
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2 weeks old and the gas wouldn't work on my Dometic fridge rang Lowdham Leisureworld who gave me the telephone number of the local Dometic engineer. Rang the man and he said it was one of three parts faulty two of which he had in stock the other he would order and ring me back. Six day later he rang and the following day he came and replace the control panel, first class service. While he was with me I ask him about the recall and he said it was down to the wrong length of screw being used and that Dometic was not paying them to make a home visit, rather one has to take the van back to the dealer and they rectify the problem --- strange.
Wobby
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350845 PostPosted: Thu Jan 03, 2008 10:07 pm Thank this member for this postReply with quote
Chigman Subscriber 30/04/2009
 
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kipperkid wrote:
Well I am now totally confused - phoned the 00800 no. and was told 7655 is not an affected model - in that case why is it listed on the recall list on their website????


Hi

Phoned Dometic today with the same recall number as you.The van goes in tomorrow to be looked at,so I dont understand why they haven`t booked you in.

steve

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350853 PostPosted: Thu Jan 03, 2008 10:23 pm Thank this member for this postReply with quote
JohnsCrossMotorHomes Subscriber 20/11/2008
 
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Briarose wrote:
Wytonknaus wrote:
If it had not been for this forum we would have been none the wiser as to this problem with the fridge.

Ours is one of the ones affected and I have rung the dealer who has not notified me yet and all they wanted to know is how we had heard of the fault. Nice to know that it is only a gas safety issue and we should not use the fridge in gas mode!!!!

They will obviously let us know at some point about the problem.

Thanks MHF it is worth every penny being a member.

Tim


Hi Tim we got a letter direct from the company rather than the dealer, maybe they are contacting in alphabetical order or something.

The other thing is our letter asked us to advise if we had sold the caravan........obv so that they could contact the next person, I wonder what happens in a situation where the vechicle/caravan has been sold and no one notifies them esp as this goes back a couple of years.


If it is a MH, the current MH owner or keeper is traceable through DVLA and if it is in a dealers stock, before sale, the dealer if he is worth his salt, should have done the modification himself as it is a simple job.

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Peter
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350864 PostPosted: Thu Jan 03, 2008 10:43 pm Thank this member for this postReply with quote
gaspode Subscriber 31/12/2008
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Hi Everyone

In order to keep discussion on this important subject in a single thread I have merged the two separately running threads together into a single thread.

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351078 PostPosted: Fri Jan 04, 2008 3:12 pm Thank this member for this postReply with quote
Bubblehead Subscriber 29/03/2009
 
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Hi

Ive just had the recal done on my fridge, quick job which took about 20 - 30 mins to do. The engineer was from Spire Leisure services (Mr Armstrong 01903 715121) who is happy for owners to contact him re the recall. I think hes from the Chichester area.

He told me of 3 failures that he knew of 2 where the screws failed and the fridge had to be repaired and one when the owner was driving with the gas on and its resulted in fire damage to the side of his MH. Underlines the importance of switching the gas off before you move off.

Bubblehead
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351081 PostPosted: Fri Jan 04, 2008 3:17 pm Thank this member for this postReply with quote
Chigman Subscriber 30/04/2009
 
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Hi all

I took the motorhome in today for the Dometic recall.They discovered that the problematic screw which is the recall,was infact loose and wouldn`t tighten back up.they replaced the screw and the whole process took ten minutes.For anyone in the Essex area..I took it to Cranham caravans on the A127 in upminster.

steve

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351082 PostPosted: Fri Jan 04, 2008 3:17 pm Thank this member for this postReply with quote
Spacerunner Subscriber 24/04/2009
 
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Bubblehead wrote:
Hi

Ive just had the recal done on my fridge, quick job which took about 20 - 30 mins to do. The engineer was from Spire Leisure services (Mr Armstrong 01903 715121) who is happy for owners to contact him re the recall. I think hes from the Chichester area.

He told me of 3 failures that he knew of 2 where the screws failed and the fridge had to be repaired and one when the owner was driving with the gas on and its resulted in fire damage to the side of his MH. Underlines the importance of switching the gas off before you move off.

Bubblehead


Didn't I read that the fault was unlikely to cause a problem in most cases. And there had only been two reported cases in Italy which had made the recall necessary. Makes you wonder don't it?

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351084 PostPosted: Fri Jan 04, 2008 3:22 pm Thank this member for this postReply with quote
JohnsCrossMotorHomes Subscriber 20/11/2008
 
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Spacerunner wrote:
Bubblehead wrote:
Hi

Ive just had the recal done on my fridge, quick job which took about 20 - 30 mins to do. The engineer was from Spire Leisure services (Mr Armstrong 01903 715121) who is happy for owners to contact him re the recall. I think hes from the Chichester area.

He told me of 3 failures that he knew of 2 where the screws failed and the fridge had to be repaired and one when the owner was driving with the gas on and its resulted in fire damage to the side of his MH. Underlines the importance of switching the gas off before you move off.

Bubblehead


Didn't I read that the fault was unlikely to cause a problem in most cases. And there had only been two reported cases in Italy which had made the recall necessary. Makes you wonder don't it?


Better safe than sorry!

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Swift Main Dealer - UK FiammaCare Centre

Peter
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