Morocco

Rankins

We are travelling through Morocco at the moment. We had the misfortune to break down recently; failed breaks on a mountain pass. We were not unduly worried at we have Comfort Horizon Advantage Policy with Comfort Insurance and from the documentation we had received from them thought we were covered for breakdown. After 2 hours of waiting and spending over £60 in mobile phone calls to both them and the RAC it seems we are not.

With our Green Card we received a list of telephone numbers headed European Breakdown Policy Section. It has an access code for Morocco with an asterix beside it. In the footnotes it says * Breakdown cover will only apply if you have been issued with an International Motor Insurance Card (Green Card).

The policy booklet says (we had 2 hours to read this very carefully!) “The service covers……….and is available throughout Continental Europe (West of the Urals), Mediterranean islands, Turkey and the Republic of Ireland…….”

However it also says “RAC do not currently operate in Israel and Iceland. In these countries you are advised to pay for the services yourself. On your return to the UK you should initiate a claim for the costs to be reimbursed……” I wasn’t aware that either Israel or Iceland were in Europe!

I am awaiting a reply from Comfort on clarification in writing as to exactly which countries are covered for breakdown insurance.

We did eventually get down from the mountain, after the brakes cooling for 2 hours and using 2nd gear; we had the brake fluid replaced by a garage in Marrakech the next day.

bigfoot

Clarification is desperately needed. Insurance companies hate to part with money. I do find that in any where except uk vehicle maintenance and repairs is better,especially in the third world,make do and mend rules.
I had a Landrover leaf spring made overnight in Egypt God knows from what,probably an old railway line,didn't hear of any derailments!!

" I wasn’t aware that either Israel or Iceland were in Europe! "
For the purposes of The Eurovision song Contest Israel is in Europe!!

grouch

We travelled to Morocco with Comfort Insurance plus breakdown. We were told to extend the territorial limits with a green card which would automatically then cover us for breakdown. This cost £17.00 administration fee. RAC do not operate in Morocco and local breakdown would have had to have been used (but through the RAC control centre). Luckily we did not have to use it.

Keith