*Brownhills* IMPORTANT!! Forums

Humber-Traveller

Greetings,

I have just been contacted by the new general manager from Brownhills at Newark after trying to place an order for a new Hymer 642.

He has advised me that his company are not willing to deal with me because of comments made on this or another forum, (actually I have only posted on here)

He has told me that I will not be able to purchase a vehicle from the Brownhills group.

He will not supply me with a motorhome under any circumstance.

So!, I have had problems with my initial Brownhills purchase because of inferior workmanship, although I have posted on here about the work which they carried out to rectify matters.

So the motorhome I was hoping to buy from them will not be realised.

I would still be able to buy abroad but could not use the Brownhills company for any work.

Which leaves me with a dilemma, do I stop the sale of my Hymer 644 and keep this. or purchase another vehicle from another company, although I cannot find a suitable alternative at the moment that will carry my mobility scooter or wheelchair. Mind you if I keep my present Hymer, I would not be able to get it serviced at Brownhills. so what happens to the warranty they provided.

Obviously they have not considered the stress that my wife and I have endured due to our problems.

Many more people have bought from Brownhills and have had problems and posted as such on this group, I wonder if they will get the same treatment that I have got by providing relevant truthful information.

I wonder where we go from here, maybe they can afford to turn customers away.

asprn

bognormike · Moderator

Absolutely scandalous, Peter. They have a monopoly, and you can't effectively go anywhere else in the UK, apart from the grey imports. I would be inclined to complain directly to Hymer in Germany - give them the full story, and see what they have to say about it. Ask them why their SOLE UK agent is behaving in this petulant manner, and point out that you really want to buy another Hymer, but Brownhills won't supply you, and that they will be missing a sale. and how many more sales are Hymer group losing because of the arrogance of this company? Evil or Very Mad

carolgavin · Quiz Queen

I think that on the info you have provided that it is an absolute disgrace. Did you say anything that bad???? Or are they so thin skinned that they cannot see that by doing this to a customer it is surely another nail in their coffin. Their reputation is already not that great
One thing puzzles me and that is why you would want to deal with them again after the bother you have had. Take your money and get far far away from them.

PS How do they know that it is you?

PPS Have just gone back and checked out what you said on here and in my opinion you were very calm and measured in your posting. You gave a balanced viewpoint mentioning both positives and negatives. Certainly no ranting or moaning, in fact you were the nicest complainent I have read recently.

stewartwebr

This is shocking, I'm so sorry to hear the way you have been treated. I would contact the new MD and see if he is aware of the way you are being treated. You can contact him direct via the Brownhills website.

Im so glad I decided not to give them repeat business after the years of fiasco I had with them.

Have a look at a Swift to see if anything would fit your needs. They cannot be beaten on Customer Service in my opinion.

What ever happens keep us all informed. I have a feeling they will back down once you speak with their MD.....I hope

Keep smiling

Stewart

asprn

There's no doubt this thread will attract huge attention and will run and run, most likely full of righteous indignation and effrontery. My take on it is that no-one has to rant & rave about this. If Peter has this in writing, so much the clearer. But first, how about having all the facts put up here clearly and concisely, starting with the first two most important points being answered, which I've asked above.

The power of consumer choice being what it is will mean that Brownhills will have to choose this hill on which to die - or not, as they see fit.

Dougie.

Humber-Traveller

Greetings,

artona · Moderator

Hi

Sounds like a fantastic story Peter. Fancy being featured in The News of The World.

stew

asprn