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Hi Tim, The point I was trying to get across is that I am certain VOSA or the base vehicle manufacturers do not contact Motorhome dealers re recalls as they recognise that it is highly unlikely the vehicle would still be in their posession. As I stated earlier we have NEVER been notified of a base vehicle recall & rely on main dealer service centres to do their job properly, Steve
______________________________________________________________ Motorhome technician by day & camper at all other times. Advice is generally free, ignorance can be expensive.
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Re: Recalls Not Being Passed on to Owners by Dealers
I contacted Peugeot today to find that there are two recalls on my 2007 Motorhome, these being a possible problem with the steering rack and an ECU upgrade.
Until I made the call, I was “technically” in the dark regarding the fact that my van is sitting with two recalls on it.
On making further enquiries with Peugeot, it transpires that they have the owners of the vehicle as the dealer even though we are down in the log book as the first registered owner.
The notification of the recall would have been sent to the Dealer who true to form have not bothered their backside to let the owners know of the problem.
Just another example of the appalling service we have come to expect from these charlatans who call themselves "Motorhome Dealers"
I will be taking this up with VOSA as this situation is just unacceptable.
Can I suggest that all owners of 2007 Peugeot Boxers contact Peugeot to see if there are any recalls on their vans. You only need the reg number and do not need the VIN number. Customer Care 0845 200 1234
Hold on- The word recall does not mean the vehicle will be immediately recalled. VOSA/DoT determine the seriousness of a problem and with the vehicle manufacturers and importers agree a course of action. . This will be-
1-Immediate recall using DVLA records to alert owners.
2-Recall by doing the work whenever the vehicle is next in dealer.
3-Recall by doing the work should customer raise the problem.
Not everything needs immediate recification.
Regarding (1) the response rate from owners needs at least 3 mailings to get to 80% + of the subject vehicles.
Pip pip
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Interesting point, John. I haven't hassled anyone, since the van is fine sitting in the garden with its longline silver screens on (as far as the dreaded water ingress is concerned). But I am beginning to wonder when someone will contact me about the safety-related recalls - it's been several months since the recall was issued.
Gerald
Again with respect, if you knew about safety related recalls basically through the good offices of this forum are you not unwise to leave them. (or of course have you been to a Fiat/Peugot whatever service centre and had them fixed?)
The recalls have had enormous publicity on here and they are ALL FIAT related, which is s separate issue to the supplying dealer who is really only responsible for the conversion element although he should before handover ensure that all known modifications/rectifications have been completed in all respects wherever possible. (subject to the chassis manufacturer dealer being able to do them)
With a MH there are two suppliers, the chassis cab manufacturer and the converter. Personally as I have said before, it would be preferable if the supplying dealer could carry out and service under warranty both elements of the MH and not have to rely on another dealer for the chassis/cab element.
Regretably this is not possible due to Fiat insisting that all their service dealers service vans, cars and trucks which as a MH dealer we do not wish to get involved with to the detriment of our MH customers which is a specialised market.
We have no wish to be in the white van market!
Peter
Peter, I have no intention of leaving them and will be raising the topic with the local Peugeot Quality Manager next week when my van goes in. There is however an underlying problem here in that is there will be Motorhome owners who do not subscribe to this Web Site. Bearing in mind that the service interval for the base units is 24,000 miles or 2 years, these owners could be driving around for two years with a defective van. To be honest, it came as a bit of a shock to hear tonight that my van has a possible steering rack problem as all of my conversations and emails with Peugeot relate to water ingress. These defects have never even been raised. I am sorry but there is an underlying problem here with too many people in the loop some of whom are not doing their job properly.
Regards
John C
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Re: Recalls Not Being Passed on to Owners by Dealers
I contacted Peugeot today to find that there are two recalls on my 2007 Motorhome, these being a possible problem with the steering rack and an ECU upgrade.
Until I made the call, I was “technically” in the dark regarding the fact that my van is sitting with two recalls on it.
On making further enquiries with Peugeot, it transpires that they have the owners of the vehicle as the dealer even though we are down in the log book as the first registered owner.
The notification of the recall would have been sent to the Dealer who true to form have not bothered their backside to let the owners know of the problem.
Just another example of the appalling service we have come to expect from these charlatans who call themselves "Motorhome Dealers"
I will be taking this up with VOSA as this situation is just unacceptable.
Can I suggest that all owners of 2007 Peugeot Boxers contact Peugeot to see if there are any recalls on their vans. You only need the reg number and do not need the VIN number. Customer Care 0845 200 1234
Hold on- The word recall does not mean the vehicle will be immediately recalled. VOSA/DoT determine the seriousness of a problem and with the vehicle manufacturers and importers agree a course of action. . This will be-
1-Immediate recall using DVLA records to alert owners.
2-Recall by doing the work whenever the vehicle is next in dealer.
3-Recall by doing the work should customer raise the problem.
Not everything needs immediate recification.
Regarding (1) the response rate from owners needs at least 3 mailings to get to 80% + of the subject vehicles.
Pip pip
Hiya hon think we all just anxious as we have waited so long to get them to even acknowledge problem. The people who complained directly to VOSA got a letter informing them of recall. So we getting antsy to get work done. It is a safety recall so dunno where that comes in the grand scheme of things.
Ta much for the info sweetie!!!!
I contacted Peugeot today to find that there are two recalls on my 2007 Motorhome, these being a possible problem with the steering rack and an ECU upgrade.
Until I made the call, I was “technically” in the dark regarding the fact that my van is sitting with two recalls on it.
On making further enquiries with Peugeot, it transpires that they have the ! My dealer does not even answer simple emails asking if parts have arrived to fix further defects and so on. Sorry John Cross, but you are outnumbered by the bad guys.
Johnc who was/is your Dealer?
Carol
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I contacted Peugeot today to find that there are two recalls on my 2007 Motorhome, these being a possible problem with the steering rack and an ECU upgrade.
Until I made the call, I was “technically” in the dark regarding the fact that my van is sitting with two recalls on it.
On making further enquiries with Peugeot, it transpires that they have the ! My dealer does not even answer simple emails asking if parts have arrived to fix further defects and so on. Sorry John Cross, but you are outnumbered by the bad guys.
Johnc who was/is your Dealer?
Carol
Sorry Carol but for reasons below I would prefer not to say.
Quote from previous posting
Would like to “Name and Shame” but get the feeling that the dealer would get his highly paid lawyers onto to me even though everything I could have said about bad service can be backed up with documentation regarding faults etc. Just not worth it while I am still trying to get things sorted. However, they will never get any work out of me and I am looking at another dealer to carry out the habitation inspection for the maintenance of the water ingress warranty on the coachwork.
John C
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This may be common knowledge but I thought it might be worth noting that Ford issued a recall on 2007 Transits. I bought the van new but my dealer did not pass on the recall. I only found out when I took the vehicle into a Ford dealer on another matter.
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Hold on- The word recall does not mean the vehicle will be immediately recalled. VOSA/DoT determine the seriousness of a problem and with the vehicle manufacturers and importers agree a course of action. . This will be-
