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I contacted Peugeot today to find that there are two recalls on my 2007 Motorhome, these being a possible problem with the steering rack and an ECU upgrade.
Until I made the call, I was “technically” in the dark regarding the fact that my van is sitting with two recalls on it.
On making further enquiries with Peugeot, it transpires that they have the owners of the vehicle as the dealer even though we are down in the log book as the first registered owner.
The notification of the recall would have been sent to the Dealer who true to form have not bothered their backside to let the owners know of the problem.
Just another example of the appalling service we have come to expect from these charlatans who call themselves "Motorhome Dealers"
I will be taking this up with VOSA as this situation is just unacceptable.
Can I suggest that all owners of 2007 Peugeot Boxers contact Peugeot to see if there are any recalls on their vans. You only need the reg number and do not need the VIN number. Customer Care 0845 200 1234
Last edited by johnc on Tue Apr 01, 2008 7:39 pm; edited 1 time in total
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Had a similar situation with a Mitsubishi L200, only found out about the recall when it went in for service!( on return from a trip to Almeria)
I suspect the idea is that you can be charged for the service and while it is up on the ramp the manufacturer can be charged for the rectification!
Not, I would suggest, a safe or satisfactory solution when dealing with low mileage motorhomes when it is a safety issue such as a steering rack! Would not fancy that failing mid Pyrenees!
Last edited by rapidorob on Tue Apr 01, 2008 7:47 pm; edited 1 time in total ______________________________________________________________ "One of the advantages of being disorderly is that one is constantly making exciting discoveries."-A.A.Milne
"Big Brother- 14 boring people in a room, watched by 14 million boring people in their room!" The big Yin
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Location: Battle Rd (A21) Robertsbridge. East Sussex 01-580-881288
Status: Offline
johnc wrote:
I contacted Peugeot today to find that there are two recalls on my 2007 Motorhome, these being a possible problem with the steering rack and an ECU upgrade.
Until I made the call, I was “technically” in the dark regarding the fact that my van is sitting with two recalls on it.
On making further enquiries with Peugeot, it transpires that they have the owners of the vehicle as the dealer even though we are down in the log book as the first registered owner.
The notification of the recall would have been sent to the Dealer who true to form have not bothered their backside to let the owners know of the problem.
Just another example of the appalling service we have come to expect from these charlatans who call themselves "Motorhome Dealers"
I will be taking this up with VOSA as this situation is just unacceptable.
Can I suggest that all owners of 2007 Peugeot Boxers contact Peugeot to see if there are any recalls on their vans. You only need the reg number and do not need the VIN number.[/size] [color=darkred Customer Care 0845 200 1234 [/color]
With respect please DO NOT TAR all dealers with the same brush, there are plenty of good people out there.
Secondly if Peugot did their job properly and checked DVLA registers for current owners, they would have had the correct information with which to contact you direct.
If there were no forecourts, where would you go to buy or see your motorhome?
______________________________________________________________ Swift Main Dealer New & Preowned - UK FiammaCare Centre for all Fiamma products & spares
The following members of MHF thanked JohnsCrossMotorHomes for this posting
I contacted Peugeot today to find that there are two recalls on my 2007 Motorhome, these being a possible problem with the steering rack and an ECU upgrade.
Until I made the call, I was “technically” in the dark regarding the fact that my van is sitting with two recalls on it.
On making further enquiries with Peugeot, it transpires that they have the owners of the vehicle as the dealer even though we are down in the log book as the first registered owner.
The notification of the recall would have been sent to the Dealer who true to form have not bothered their backside to let the owners know of the problem.
Just another example of the appalling service we have come to expect from these charlatans who call themselves "Motorhome Dealers"
I will be taking this up with VOSA as this situation is just unacceptable.
Can I suggest that all owners of 2007 Peugeot Boxers contact Peugeot to see if there are any recalls on their vans. You only need the reg number and do not need the VIN number.[/size] [color=darkred Customer Care 0845 200 1234 [/color]
With respect please DO NOT TAR all dealers with the same brush, there are plenty of good people out there.
Secondly if Peugot did their job properly and checked DVLA registers for current owners, they would have had the correct information with which to contact you direct.
If there were no forecourts, where would you go to buy or see your motorhome?
John Cross
I do accept that there are exceptions and your organisation is a but a jewel set in a septic sea of incompetence and indifference. My van came with so many faults which should have been picked up during the PDI but was left for me to find including a gas leak !!!!!!!!!! My dealer does not even answer simple emails asking if parts have arrived to fix further defects and so on. Sorry John Cross, but you are outnumbered by the bad guys.
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Interesting point, John. I haven't hassled anyone, since the van is fine sitting in the garden with its longline silver screens on (as far as the dreaded water ingress is concerned). But I am beginning to wonder when someone will contact me about the safety-related recalls - it's been several months since the recall was issued.
Gerald
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I contacted Peugeot today to find that there are two recalls on my 2007 Motorhome, these being a possible problem with the steering rack and an ECU upgrade.
Until I made the call, I was “technically” in the dark regarding the fact that my van is sitting with two recalls on it.
On making further enquiries with Peugeot, it transpires that they have the owners of the vehicle as the dealer even though we are down in the log book as the first registered owner.
The notification of the recall would have been sent to the Dealer who true to form have not bothered their backside to let the owners know of the problem.
Just another example of the appalling service we have come to expect from these charlatans who call themselves "Motorhome Dealers"
I will be taking this up with VOSA as this situation is just unacceptable.
Can I suggest that all owners of 2007 Peugeot Boxers contact Peugeot to see if there are any recalls on their vans. You only need the reg number and do not need the VIN number.[/size] [color=darkred Customer Care 0845 200 1234 [/color]
With respect please DO NOT TAR all dealers with the same brush, there are plenty of good people out there.
Secondly if Peugot did their job properly and checked DVLA registers for current owners, they would have had the correct information with which to contact you direct.
If there were no forecourts, where would you go to buy or see your motorhome?
You are right, one shouldn't tar all dealers with the same brush. However, there appears to be a hell of a lot that under-perform.
When we went through the process of picking up our new van the salesman, when pushed, replied that all the recalls had been carried out. He obviously had not bothered checking as no recalls had been carried out and, at that time, two were outstanding. This situation seems to be common.
I know you are supportive of dealers, and rightly so. We DO need to have forecourts to view the motorhomes. However, all we are asking is that they do the job they are getting paid to do, from start to finish. As John says, some of the antics that go on are just not good enough.
Regards
Tim
______________________________________________________________ TIM
We had a terrible fight last night.....my wife asked me what was on the TV and I said "dust".
I treat every day as if it was my last. One day i will be right.
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I contacted Peugeot today to find that there are two recalls on my 2007 Motorhome, these being a possible problem with the steering rack and an ECU upgrade.
Until I made the call, I was “technically” in the dark regarding the fact that my van is sitting with two recalls on it.
On making further enquiries with Peugeot, it transpires that they have the owners of the vehicle as the dealer even though we are down in the log book as the first registered owner.
The notification of the recall would have been sent to the Dealer who true to form have not bothered their backside to let the owners know of the problem.
Just another example of the appalling service we have come to expect from these charlatans who call themselves "Motorhome Dealers"
I will be taking this up with VOSA as this situation is just unacceptable.
Can I suggest that all owners of 2007 Peugeot Boxers contact Peugeot to see if there are any recalls on their vans. You only need the reg number and do not need the VIN number.[/size] [color=darkred Customer Care 0845 200 1234 [/color]
With respect please DO NOT TAR all dealers with the same brush, there are plenty of good people out there.
Secondly if Peugot did their job properly and checked DVLA registers for current owners, they would have had the correct information with which to contact you direct.
If there were no forecourts, where would you go to buy or see your motorhome?
John Cross,
Sorry to sound off but I am furious at my dealer, Peugeot and Explorer Group. I am 63 and coming up to retirement. The van was a present to ourselves so we could enjoy life a bit more and would not have to spend time keeping our 1991 Renault Holdworth Ranger on the road.
As far as I am concerned, the purchase of our new Motorhome has been one of the worst decisions I have made in my entire life and that includes Caravans, Boats, Cars, Houses, Wife, Jobs, Holidays and so on. Wife was one of my better ones.
Keep up the good work John Cross Motorhomes.
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johnc, i can understand your upset at the dealer you dealt with so why not name and shame them? It has to be better than leaving everyone to guess, as there are a good number of quality dealers about, some actually subscribe to MHF and do try to help where and when they can. (JohnCross is definately among them). As my previous post attests it is not the sole remit of motorhome dealers to act in such a way!
regards Rob.
______________________________________________________________ "One of the advantages of being disorderly is that one is constantly making exciting discoveries."-A.A.Milne
"Big Brother- 14 boring people in a room, watched by 14 million boring people in their room!" The big Yin
The following members of MHF thanked rapidorob for this posting
johnc, i can understand your upset at the dealer you dealt with so why not name and shame them? It has to be better than leaving everyone to guess, as there are a good number of quality dealers about, some actually subscribe to MHF and do try to help where and when they can. (JohnCross is definately among them). As my previous post attests it is not the sole remit of motorhome dealers to act in such a way!
regards Rob.
Would like to “Name and Shame” but get the feeling that the dealer would get his highly paid lawyers onto to me even though everything I could have said about bad service can be backed up with documentation regarding faults etc. Just not worth it while I am still trying to get things sorted. However, they will never get any work out of me and I am looking at another dealer to carry out the habitation inspection for the maintenance of the water ingress warranty on the coachwork.
John C
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