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Yesterday we mooched round Brownhills for the first time ever.
I couldn't work out why a 6 strong huddle of Brownhills men were hanging around just by the security gate hut. They were laughing and joking amongst themselves and making desultory attempts to engage the punters in conversation. Most of the potential customers shunned their half hearted bonhomie.
When we 'ran the gauntlet' we got a riposte from one of the salesmen 'let us know when you find the right van and we'll be pleased to take your money!' This was met by gales of laughter from his colleagues. That little remark shows their motivation and probably the whole philosophy of the Brownhills sales management.
I'm sorry but I wouldn't reward such a rip off philosophy by giving a company any of my business that views customers that way. If he'd said 'let us know when you find the right van and we'll be pleased to help you' or similar I'd have gained a much better impression.
In my view they just want your cash and couldn't care less about service. That will presumably extend to all parts of the business, therefore I'm happy to look at their place but I won't buy.
Sometimes salesmen destroy sales before they've even started by their unspoken attitude or behaviour or an unthinking comment.
Andy (35 years in sales and sales management)
______________________________________________________________ The opinions expressed here are those of the poster and cannot be relied upon as he is a no good scoundrel and a wastrel who shouldn´t be trusted with anyone´s Grandmother.
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The following members of MHF thanked Steamdrivenandy for this posting
We make a point of not buying anything from rude, pushy or disrespectful salesmen. It's their loss. We bought our last 2 (and only 2 vans) from Campbells, where the salemen were respectful, helpful, courteous, and knowledgable. We went back after our 1st purchase for this very reason. I wonder how many 2nd time buyers return to Brownhills. Very few, I would think.
Tim
______________________________________________________________ TIM
We had a terrible fight last night.....my wife asked me what was on the TV and I said "dust".
I treat every day as if it was my last. One day i will be right.
The following members of MHF thanked timbop37 for this posting
When we were toying with buying our first van we also took a trip to Brownhills, only to be shuned when I said I have a budget of 20K. seems to me that the more money you have the more interest they show,
needless to say we bought from elsewhere.
______________________________________________________________ Regards
Andy
The following members of MHF thanked andygrisswell for this posting
Our first visit to Brownhills was very intimidating, we asked what they had in the way of a motorhome with a layout that we would have liked and also the price range and was told to "look around for yourself we're busy"
I approached another salesman later with some questions and was told "you could not afford to buy the van you want" hmmmmmmmm, maybe we must have looked like down and outs.
This left us in despair so we finally bought our first van from another dealer.
But our choice the second time took us back only because Brownhills had the exact van that we wanted and at a fair price...................
we bought our van 2 years ago when brownhills had decent salesmen since then most have have left for other employment. the rest i heard have been sacked and all replaced with car salesmen, no good different market, different type of customer ( mostly spending their own hard earned cash) not their company allowance. all the salesmen are vultures.
______________________________________________________________ Why am I still in this country?????????????
The following members of MHF thanked lucy2 for this posting
since then most have have left for other employment. the rest i heard have been sacked and all replaced with car salesmen, no good different market, different type of customer ( mostly spending their own hard earned cash) not their company allowance. all the salesmen are vultures.
Hmmm; a measured and considered view .......
The following members of MHF thanked ingram for this posting
Thinking further I don't know if you noticed the psychological intimidation in the indoor showroom area.
Again there's a gauntlet of Brownhill's 'vultures' to run just to get in the door plus a row of identikit Hymer eurovans (sorry any eurovan owners ) positioned across the entrance of the hall virtually forcing the punter to the left and up the only open corridor between vans.
Once inside you find that most ways you turn there's the back ends of the closely parked row of Hymers blocking you way out. I bet quite a few people spend longer than they want in there because the exit looks intimidating pschologically.
Think how much nicer the experience would be if the hall opened out from the exit in wide sweeps of vans. But no these people are out to squeeze the money out of as many people as possible and if inducing a little subliminal fear helps swing a few sales to gullible people they'll do it.
Andy
______________________________________________________________ The opinions expressed here are those of the poster and cannot be relied upon as he is a no good scoundrel and a wastrel who shouldn´t be trusted with anyone´s Grandmother.
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) positioned across the entrance of the hall virtually forcing the punter to the left and up the only open corridor between vans.