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Parigby wrote: Hymer is far more important to Brownhills than any other supplier, therefore additional care is taken with Hymer customers.
We were Hymer customers, we bought a brand new 644 from them, we did not manage to receive any care whatsoever from them, they made mistake after mistake and ruined our motorhome and almost a years camping, however we wanted a new Hymer 642 and after "speaking to Tom" and being promised better service in the future we were prepared to give them a second chance, but due to our last episode with them, we were left very disappointed,we would not now buy a candle from them.
A MBO, but it is the same management as before, they had plenty of time to "get it right" before this latest fiasco, why do you think that they will do any better now?
Parigby wrote: Hymer is far more important to Brownhills than any other supplier, therefore additional care is taken with Hymer customers.
We were Hymer customers, we bought a brand new 644 from them, we did not manage to receive any care whatsoever from them, they made mistake after mistake and ruined our motorhome and almost a years camping, however we wanted a new Hymer 642 and after "speaking to Tom" and being promised better service in the future we were prepared to give them a second chance, but due to our last episode with them, we were left very disappointed,we would not now buy a candle from them.
A MBO, but it is the same management as before, they had plenty of time to "get it right" before this latest fiasco, why do you think that they will do any better now?
Peter,
I don't happen to think at this point in time that they will do any better than before, afterall it is still the same management team.
All l was trying to do was to put some thought behind, why it appeared that most Hymer buyers were not displeased with the service they had received.
philip
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As I understand it the current senior management team has been in charge at Brownhills for about a year.
Quite how the 'faceless enterprise syndrome' affected their actions and decisions prior to the MBO I'm not clear on. Now that the MBO has occurred I'd love to know what the same senior management team are going to do differently to improve the company's performance and the customer experience.
The much vaunted 7 point plan appears to be a wish list that was published several months ago, with no quantifiable targets that the business can be judged upon. Indeed any self respecting business should be working in the ways mentioned in the plan anyway. So there seems little new there.
After considering all that has gone on in the last week I'm left wondering 'What has changed?' apart, of course, for the poor suppliers to the old company who are left with a worrying wait for settlement of their outstanding invoices, which may never come.
Andy
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Interesting to note that there has been no comment from Swift, and one would assume that Brownhills are or were Swifts biggest dealer. If, by chance Swift were one of the manufacturers that Brownhills have ceased trading with then my opinion would change immediately.
Knowing the nightmares that owners have with foreign vans and spares, I would not rush to buy a German or French MH. I only own a CI because I know that Autotrail will sort things very efficiently.
Gerry
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Interesting to note that there has been no comment from Swift, and one would assume that Brownhills are or were Swifts biggest dealer. If, by chance Swift were one of the manufacturers that Brownhills have ceased trading with then my opinion would change immediately.
Knowing the nightmares that owners have with foreign vans and spares, I would not rush to buy a German or French MH. I only own a CI because I know that Autotrail will sort things very efficiently.
Gerry
Well according to the most recent issue of Which MC (page 008) Brownhills had already dropped 'TEC, Eura Mobil, Hobby and Lunar (since autumn 2007)'. I'm not quite clear whether they've dropped six more brands or whether they counted these four in the six.
Mind you the same article says they're announcing a £20m financial restructure with £7m of new cash investment. Where that sits with the MBO and £46m I'm still trying to work out. In order to get into that issue of Which MC that announcement would have had to have been made by early to mid March, so seven weeks or more before the Administration and MBO etc.
It's all rather confusing.
Andy
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Your home may be at risk if you should take any notice of the rubbish printed here.
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Well I for one think we can speculate and wonder forever and really it is just a case now of sitting back and waiting to see what (if anything)happens next? None of us know what Brownhills plans are at the moment and everything seems very hush hush from where I'm standing but I suppose that is to be expected during these early stages isn't it? To be honest I don't really care that much either if the truth be known but at the same time it would be nice if things did improve as the more choice there is out there for us all the better as far as I am concerned plus their Newark branch is not that far away from where we live either so from a purely selfish point of view it would suit us nicely if they really did get their act together. However, right now due to having been there, done that and got the tee shirt to prove it, I wouldn't part with a penny for any product from Brownhills. I have no idea whether things will improve or not or whether I will ever buy anything from them ever again but I will keep an open mind and see where they go from here!
Sue
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If you go onto Swift's website (Find a dealer) and insert Brownhills Newark post code, they do not show as dealers.
Yet if you go onto Brownhills site, they say they are Swift dealers ! But there again they are also still saying that they are dealers for TEC and others, when we are told they aren't.
So who's right, Swift or Brownhills - take your choice.
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