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This is where I see the Moderator stepping in to try to ensure a balance
Hi Fireman
Unfortunately you've completely misunderstood the process of moderation on MHF. Unlike a TV show where the programme makers seek to achieve a balanced view on a subject, the best internet forums allow their members to decide where the balance lies - without interference or censorship as far as possible. On MHF we moderate posts which are offensive, abusive, insulting to other members or obviously untrue. We aren't here to uphold the reputation of traders or to pontificate on the rights or wrongs of any issue. We're not legal experts either, just laymen volunteers who hopefully possess enough common sense to keep the forum well organised and informative. If a member complains about any post by using the "Report Post" facility we will try to make a judgement based on the complaint and if found justified we will remove the post. We will then either report our actions to that member or if considered necessary reply on the forum.
The opinions on MHF are those of its members, not of the forum staff. If they choose to berate a commercial organisation then it's up to them, we don't delete or discourage negative posts because we have any vested commercial interests, that's been the basis for the success of MHF and that's how it should continue.
Having said all that, moderators are also members so will sometimes express their personal opinions in a thread just the same as any other member.
We have recently bought from Brownhills - our second one from them. On both occasions the sales staff were helpful and friendly. When we were offered finance we said No and this was accepted both times. However, both salesmen have now gone, so we shall see what happens next time (if there is a next time). I find the main problem is in the Aftersales dept. They have a bored, "so what, it's only a job" kind of attitude and I hate having to talk to them. They often say they will ring me back but have always failed to do so. It is always down to me to keep chasing them. We were on the Overnight facility a short time ago and everyone we spoke to had a bad tale to tell - some were real horror stories.
I would suggest if Brownhills really want to turn things around they should get one of their senior managers to pose as a customer on the Overnight and start talking to customers, and listening to what they have to say. Oh, and they could do worse than read (contribute even!) to this forum
I'm voting No because I just can't see things getting any better
The following members of MHF thanked NorfolkCowboy for this posting
On tuesday we called in at Brownhills Newark to buy some spares and to have a nose around. The people in the parts department were all charming, cheerful and very helpful - when the lady went to get the bits that we needed, two other employees on their way in asked if we were being looked after. The feeling of being looked after left us feeling very positive. In the showroom we were asked once if we needed help and left to have a good nose around.
We departed in a better mood than when we arrived.
Hi I assume by parts department you mean the shop if so I can add that I have found the staff in there very nice and helpful too. I don't suppose I have really thought of the shop as Brownhills if you see what I mean though..............when I think of Brownhills now it is the after sales service more than anything.
The following members of MHF thanked Briarose for this posting
I would not like to see any form of moderator control on greviences and bad experiences of dealers etc.
I bought a Rotec 560 from Brownhills of Canterbury last year and have numerous problems. The staff were poorly motivated, work standards appalling, customer relations even worst. In 20 years of caravanning I have never experienced anything like this nightmare.
There has been a degree of comfort in the knowledge that others had had worst experiences reading through this and other forums.
Following legal advice from Trading Standards, I sent several registered letters, NONE were replied to. My many phone calls were also ignored and return calls not made! If matters had been accepted when I first reported them I could have had a guarantee refund from my credit-card company, but know thanks to their appalling attitude the regulatory 6 months have passed and I can claim nothing. What happened to Tom Booth's promises as reported in the press?
I am now dealing direct with TEC of Germany and it would seem that there are now few dealerships in the UK, although Geist is an option. Being based in Kent severly restricts any servicing and warranty repair options as there appear none in the south of England!
I for one feel that any potential customers of Brownhills should be fully aware of the sort of company they could be dealing with, in my opinion, they are a disgrace.
The following members of MHF thanked Harriflex for this posting
Being based in Kent severly restricts any servicing and warranty repair options as there appear none in the south of England!
I for one feel that any potential customers of Brownhills should be fully aware of the sort of company they could be dealing with, in my opinion, they are a disgrace.
Hi Harry,
Whilst we cannot carry out any work for free on Rotec's unless it is for items that we are servicing agents for like Truma etc.
However if you have an insurance based warranty that has been paid for and registered we may be able to, depends on the warranty.
If we can assist you in rectifying problems, please feel free to give us a call.
Regards
______________________________________________________________ Swift Main Dealer - UK FiammaCare Centre for all Fiamma products & spares
Peter
The following members of MHF thanked JohnsCrossMotorHomes for this posting
On tuesday we called in at Brownhills Newark to buy some spares and to have a nose around. The people in the parts department were all charming, cheerful and very helpful - when the lady went to get the bits that we needed, two other employees on their way in asked if we were being looked after. The feeling of being looked after left us feeling very positive. In the showroom we were asked once if we needed help and left to have a good nose around.
We departed in a better mood than when we arrived.
Hi I assume by parts department you mean the shop if so I can add that I have found the staff in there very nice and helpful too. I don't suppose I have really thought of the shop as Brownhills if you see what I mean though..............when I think of Brownhills now it is the after sales service more than anything.
No - it was the parts department. The shop was closed.
However, I will not be going back in a hurry after reading about the van apparently dropped off the ramp
Bought our first motorhome (Pioneer Magellan) from Brownhills in 2003. they couldn't do enough for us. In 2007 we went to the NEC to buy our next motorhome. Went with the impression that we were going to buy a Chausson from somewhere in Somerset, and came home having ordered a Radipdo from, guess where, Brownhills again.
We waited from february till august for our new motorhome, and I really felt that we were being let down with the wait. Eventually fetched our new pride and joy at the beginning of august. A bit disappointed with the PDI, and the way we were shown how the motorhome "works". In fact still don't know how half of the gadgets work, but that is down to lack of understanding on our part, but we are getting there.
Had quite a few hiccups with the rapido, but absolutely love it to bits, and as we said when we ordered it, that we have always wanted a rapido, and if we didn't have one then we would never have one.
Yes, I would buy from Brownhills. if the deal was right.
The following members of MHF thanked wiseyloo for this posting
Being based in Kent severly restricts any servicing and warranty repair options as there appear none in the south of England!
I for one feel that any potential customers of Brownhills should be fully aware of the sort of company they could be dealing with, in my opinion, they are a disgrace.
Hi Harry,
Whilst we cannot carry out any work for free on Rotec's unless it is for items that we are servicing agents for like Truma etc.
However if you have an insurance based warranty that has been paid for and registered we may be able to, depends on the warranty.
If we can assist you in rectifying problems, please feel free to give us a call.
Regards
The Warranty details were backed by T.E.C and contained within their handbook. Katrina (after sales manager)in the German office has asked me to get a quote from you for repairs to the bodywork corrosion blisters. Whilst they advise that annual servicing should be dealt with by an authorised LMC or TEC contract (Geist dealership)!? I will try to get over to you asap. Many thanks for your kind interest.
Mod edit: post re-edited for clarification
The following members of MHF thanked Harriflex for this posting
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if so I can add that I have found the staff in there very nice and helpful too. I don't suppose I have really thought of the shop as Brownhills if you see what I mean though..............when I think of Brownhills now it is the after sales service more than anything.
