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Had to call recently to Hymer headquarters at Bad Waldsee. I was most impressed I must tell you. Someone on these forums once described the motorhome market as a “cottage industry”. Not round here it ain't.
Anyway they have their own “stellplatz” in front of the Service Centre and Showroom (the factory is about 1 km. away) and it’s full of Hymers waiting for services to engine and/or van together with others like myself with various problems.
Amazingly most had arrived with no pre-booking and, yet, they seemed able to accommodate them within 24 hours. In our case we arrived at 3pm. and they took us in at 7 am. (yes 7 o’clock in the morning) when they start work.
They seemed to know all about my problem and I’m pretty sure it’s fixed now. Took some photographs (see below). Shame it wasn’t the Burstner factory - I could have picked up Pusser’s headrests.
Ian
The following members of MHF thanked ianhibs for this posting
Hi Ianhibs
I guess it was me! I was quoting a reply from the Caravan Club to my question about the appaling service we were getting (2years ago) They said we could not expect more as the caravan and motorhome builders were little more than a cottage industry.
you take one of them back to Hymer and I'll take one to Swift. Just how out of touch are these people?
Les.
Ps. what did the Caravan Council ever do for me, apart from having that sticker thing put on 'me van.'
The following members of MHF thanked fransgrandad for this posting
I know another MHF'er who had an incident overseas with the Hymer, and they called at the factory for repairs.
R
______________________________________________________________ Never been here before
I´m intrigued, I´m unsure
I´m searching for more
I´ve got something that´s all mine
I´ve got something that´s all mine
Take me somewhere I can breathe
I´ve got so much to see
This is where I want to be
In a place I can call mine
In a place I can call mine
The following members of MHF thanked Rapide561 for this posting
Delighted to see this thread - it's so good to read some positive feedback as regards motorhome aftercare.
We have a 24 year old Hymer and have been told to take it to Hymer headquarters at Bad Waldsee just so they can have a look. By all accounts, they are so heavily into their Hymers that they love to see an old van still in original condition and good working order.
Always felt a bit silly at the thought of it but you've given me the courage to drop them a line and arrange to make a visit.
The following members of MHF thanked JackieO for this posting
Delighted to see this thread - it's so good to read some positive feedback as regards motorhome aftercare.
We have a 24 year old Hymer and have been told to take it to Hymer headquarters at Bad Waldsee just so they can have a look. By all accounts, they are so heavily into their Hymers that they love to see an old van still in original condition and good working order.
Always felt a bit silly at the thought of it but you've given me the courage to drop them a line and arrange to make a visit.
Hi there JackieO
You won't be alone there. There were a number of older models in the stellplatz and I'm sure you'll get a warm welcome. Remember you can stay there for free even if you don't need work done. And they speak good English
I think the point here is that the guys there really do know their Hymers and can usually sort you out quickly if you have a problem.
Ian
PS Pippin - I think you've got the right street but the curves are at each corner.
The following members of MHF thanked ianhibs for this posting
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