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Caravan Club Booking System
503146 PostPosted: Mon Oct 13, 2008 8:07 pm Thank this member for this postReply with quote
peedee Subscriber 19/01/2009 
 
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Picking up on Sagedog's post in a previous thread, he said,
Quote:
Just one last point though Peedee I have spoken to the CC on several occasions and they are more than aware of the problems according to the guys and girls at East Grinstead they were thinking of a penalty scheme when I last aired Wink the problem with them.


I have just come back from a little jaunt and I did bump into a couple of Club Council members and I asked one of them about the impact of "no shows" cancellations on site bookings. I also spoke to three site wardens and obtained their views.

Just to put the record straight about the alleged booking fiasco, all of them confirmed that no shows/cancellations were not a problem at all and when they did occur it was usually for genuine reasons, accident on route or breakdown etc. One said the cancellations/no shows were less than 0.05 percent of the total bookings.

In confirming the numbers of cancellations/no shows were very small, the Club Council Member said that it was more trouble than it was worth to introduce a deposit system and that they had no intention of doing so. However they were concerned about weekend bookings blocking those who wished to stay a full week or two. Perhaps it is to the last point the girls at East Grinstead referred? I shall certainly not speculate what they might or might not do about this!

peedee

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503155 PostPosted: Mon Oct 13, 2008 8:20 pm Thank this member for this postReply with quote
gaspode Subscriber 31/12/2009 
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Hi Peedee

A few weeks ago I was contacted (as I'm sure were many other CC members) to complete a members survey. I noted that a substantial part of that survey was concerned with the site booking system and possible options for amendments that were being considered.

To me this says that there has been a lot of dissatisfaction among members and that they are trying to guage opinion about the best way to solve the problem.

Maybe the survey told them that there isn't a real problem - but it certainly wouldn't be from my reply. Laughing Laughing Laughing

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503163 PostPosted: Mon Oct 13, 2008 8:30 pm Thank this member for this postReply with quote
peedee Subscriber 19/01/2009 
 
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Think they send out those surveys on a fairly regular basis. I think problems all boil down to too many members per pitch! Very Happy

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503164 PostPosted: Mon Oct 13, 2008 8:32 pm Thank this member for this postReply with quote
brianamelia Subscriber 30/06/2009 
 
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I am new to this game and so have known no different, but I find the popular CCC sites just as busy to book, and as I know no different try to do as everybody else does plan ahead and get in first.
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Re: Caravan Club Booking System
503171 PostPosted: Mon Oct 13, 2008 8:51 pm Thank this member for this postReply with quote
androidGB Subscriber 31/12/2008 
 
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peedee wrote:


Just to put the record straight about the alleged booking fiasco, all of them confirmed that no shows/cancellations were not a problem at all and when they did occur it was usually for genuine reasons, accident on route or breakdown etc. One said the cancellations/no shows were less than 0.05 percent of the total bookings.



peedee


I find that very difficult to believe less than 1 in 2000 bookings, results in a no show or cancellation - I don't think so.

When I was at the notoriously busy and very popular Baltic Wharf site in Bristol in July they had 3 no shows/cancellations. By my reckoning on that single day they had used up 4 months of their allocation of cancellations.
Confused



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Re: Caravan Club Booking System
503335 PostPosted: Tue Oct 14, 2008 7:20 am Thank this member for this postReply with quote
peedee Subscriber 19/01/2009 
 
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androidGB wrote:
=
I find that very difficult to believe less than 1 in 2000 bookings, results in a no show or cancellation - I don't think so.
Andrew


Andrew,
Perhaps the decimal point is in the wrong place or I misheard? Perhaps some sites are worse than others? It was stressed that this was across the total booking systems. Nevertheless, even if this is incorrect, nobody I spoke to viewed cancellation/no shows as a problem.
peedee

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503338 PostPosted: Tue Oct 14, 2008 7:29 am Thank this member for this postReply with quote
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Yet the email reply I got from CC in september recognised that there was a problem with 'no shows' and they were looking into ways of dealing with it.
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Re: Caravan Club Booking System
503350 PostPosted: Tue Oct 14, 2008 8:26 am Thank this member for this postReply with quote
sersol Subscriber 30/07/2009 
 
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peedee wrote:
androidGB wrote:
=
I find that very difficult to believe less than 1 in 2000 bookings, results in a no show or cancellation - I don't think so.
Andrew


Andrew,
Perhaps the decimal point is in the wrong place or I misheard? Perhaps some sites are worse than others? It was stressed that this was across the total booking systems. Nevertheless, even if this is incorrect, nobody I spoke to viewed cancellation/no shows as a problem.
peedee


You must haved talked to people from another planet or maybe a politition because EVERY warden I have spoken to say that NO SHOWS are a very big problem.
Bristol,York,Brighton,Devon,Cornwall,Peak district,Hampshire,Dorset.........need I go on !!!!!!.
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