Welcome to Motorhomefacts, we are a thriving motorhome community (Largest in Europe). Why Not JOIN NOW and get instant access to more of the website. It costs nothing to join and only takes a few minutes. We have 200,000 different people visiting our site monthly and this amount of motorhomers in one place guarantees a fast response to any questions you may have. We also have unique facilities not found elsewhere such as our Online Logbook, stopover tracker, Motorhome directory with Ebay type feedback and the largest repository of motorhome campsites reviews found anywhere
Location: Sussex/ Normandy France or any place in between
Status: Offline
Just to let you know that I collected my sundance from Swift today.A long trip from Sussex but at least I have it back now.I was met by the repair manager who took me through the long list of things that they had repaired.All of the rotten floor has been cut out and replaced as well as sections of the sides where damp had started to travel upwards.They have fitted a new shower tray as the original one was cracking badly and replaces two window rubbers.The side skirts have now been sealed to the body and it all looks very nice.The steps seem firmer than they ever have.
Swift have recieved a lot of critisim about the problem and yes it has caused me a fair bit of inconvience but at least they have been happy to admit to the fault and sort it out with as little fuss and disruption as possible.Before any one asks why Swift did not deliver it back to me,it was because I chose to collect it as I needed it back before the date that they could deliver.They are of course covering my expenses.So although the problems should have never have occoured in the first place ,we are all only human and people do make mistakes in design and manufacture,but at least Swift have held their hands uo and corrected it.
Before you get the "It should never have happened in the first place"
A good result and a happy customer, good luck to you and Swift. As you say anyone can make a mistake, it takes great character to admit it in public.
Gerry
Great news Phil youwill be looking forward to getting back into the swing of things again just had a p.m. from Kath at Swift now that is what i call srvice asking for details so they can watch for report from my dealer so at least they seem to be on top of things happy M/homing JAKS
Hi all just had a leter today from Swift and a date for bessie to be returned and repaired it looks like a standard letter so i will give them a call and speak to some one and get some more advice at least things are going in the right direction JAKS
Location: Sussex/ Normandy France or any place in between
Status: Offline
Good news jaks. We took ours out for the first weekend away since getting her back.We did spend a long time re fitting everything that we was asked to remove before it went to swift,plus refitting several things that swift had forgotten to re fit but luckely had left on board.But at least we can use the steps again.Good luck.
Hope swift resolve my problems soon they seem to be draging there feet over making a decision about wether its warranty or not.They are surposed to be contacting me this week about a visit from there engineer to look at the problem They seen to think its impact damage which its not I took the van to Marquis at Northampton and they agreed with me that it was a defect and would be covered by swift warranty.We sent pictures of the problem to swift weeks ago but it seems they still wont believe their dealership explanenation of events.Hopefully this will be sorted if and when there man comes to examing my van
Hope swift resolve my problems soon they seem to be draging there feet over making a decision about wether its warranty or not.They are surposed to be contacting me this week about a visit from there engineer to look at the problem They seen to think its impact damage which its not I took the van to Marquis at Northampton and they agreed with me that it was a defect and would be covered by swift warranty.We sent pictures of the problem to swift weeks ago but it seems they still wont believe their dealership explanenation of events.Hopefully this will be sorted if and when there man comes to examing my van
Peachy
Do you want to send me a PM with your details so that I can chase up a visit date?
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum You cannot attach files in this forum You cannot download files in this forum
All times are GMT + 1 Hour Page 1 of 2Goto page 1, 2Next
France
