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having been looking for some while for a new motorhome (last ten months or so) I regrettably ended up purchasing a brand new Bessacarr from my dealer in the North.
Through my process of looking at and discussing several models with various owners and friends, the general feedback was avoid Swifts as they are problematic. I didn't take this too seriously, however the seed had been sewn. Autosleeper and Autotrail we my first choice vans and so when attending a national show I had every intention of purchasing one of these two choices. However, during the time of my visit I was shown around a Swift Bessacarr with a very suitable layout for my needs and and was offered an outstanding deal on the model and decided to make the purchase. This, despite my initial concerns as raised originally.
Being a fair woman I decided that everyone is entitled to their own views and vowed to make my own mind up on the manufacturer and basically gave them a clean slate. I definitely did not set out to fault find, why on earth would I ??
However, concerns were raised when within three days of collection I had an horrendous water leak, and before anyone says it, it was NOT condensation, it was a proper water leak. My dealer responded the very moment I contacted them and came out and sealed the leak within the day.
Then, during my first road trip, my water heater wouldn't work on electric. On returning the vehicle to the dealer, it was found it had never been wired in at all! Again something rectified by my dealer.
Now my dealer was not entirely blameless in this as it should have been spotted previous to the sale, but have compensated me suitably and given me what I consider a genuine and honest explanation for the oversight.
There also many other snagging issues that I neither have the heart or inclination to bore you all with as I intend to offload the vehicle after only a couple of months use. This is a situation I am not comfortable with as my consience plagues me with passing on these problems to someone else.
The real crux of my post is not just the actual faults with the van but the complete lack of service I have received form Swift's aftercare, that is when they can be bothered to answer the phone. My dealer has been fantastic through this but there are things I want to ask swift directly, but whenever I do get to speak with them the minute I mention a fault or design query the tone of voice indicates a lack of interest and concern, and the then followed by the usual mantra of 'go back to your dealer'.
Am I alone in this, or is the fact that Swift have their own section on this forum dedicated to troubleshooting indicate that A) I am not alone and B) I should have listened to the advice I received before my purchase.
Hi there sorry to hear about your troubles but I think you will find swift will respond to you swiftly on here and to be fair to them when I have needed to contacted them through the forum have been great.Good luck
bri
Unfortunately, this level of build quality is typical of all motorhomes and the other two brands that you have mentioned are not without their problems.
The benefit of Swift is that they are british, unlike the other two brands who are italian owned with italian attitudes.
Peter from Swift actively monitors this forum and I am sure that he will pick up on your post and do everything within his powers to rectify your problems. Of the motorhome manufacturers available within the UK Swift have recently been more proactive than all the rest put together.
Gerry
As with all mhs your first port of call should always be your dealer regardless of what manufacturer your van is.
Swift dont have a section of the site dedicated to troubleshooting lol, same as we dont have a Hymer section etc for troubleshooting, these sections are for our members to swap hints and tips pertaining to specific manufacturers rather than be lost amongst general hints.
Seems unusual that a leak that you admit should have been picked up by the dealer is the main reason you want to "offload" the van now. This leak could be a product issue and nothing to do with the actual van i.e. the Truma boiler etc.
A Swift bessacarr?
Which model is it?
Ours is Bessacarr E460, pretty much an entry level but quality wise eclipses the Trigano we had previously, and is far superior in fit and finish than the a Burstner Marano we nearly bought the previous year
There are a few teething issues, but none that worry me enough to consider disposing of it after 6 months, and Swift have been expectational in their care and interest
How many other manufacturers would try so hard, especially on entry level vehicles
Forgive me if I'm out of turn, but I find it hard to believe that Swift Group would not take interest in any problems especially in light of the current economic climate
Forgive me mate Eddy who thinks that there is more than a little Enid Blyton to this tale
You see - he wouldn't give credence to a complaint about three wheelers from someone who persisted in calling them Robin Reliants
Hi "unhappywithswift"
The question "Is this normal ???" is an interesting one as you say
Quote:
"having been looking for some while for a new motorhome (last ten months or so) "
And
Quote:
Through my process of looking at and discussing several models with various owners and friends, the general feedback was avoid Swifts as they are problematic.
you must surely have seen members with allsorts of "problems" on allsorts of makes
me thinks that the later statement
Quote:
There also many other snagging issues that I neither have the heart or inclination to bore you all with
Perhaps has added 'insult to your injury'
But surely the two instances you mention (& now are rectified!) are not enough to loose a shed load of money
Also the fact that Swift have a mind to openly contribute to this forum should give you some hope
Finally I do hope you join/subscribe to this forum & perhaps when your "problem" is sorted you could change your name to something else like "SwiftandMHFhelpedme"
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To those of you critising my use of user name, I take on board your comments and I apologise as it does seem rather juvenile of me to have done that. In all honesty I was very frustrated with my situation and let that get the better of me. I will change it when I work out how to do so!
I am very familiar with this forum, but up till now only as a regular reader, hence my knowledge of the Swift aspect in this forum section, but did feel driven to vent my spleen publicly, which is very unlike me, it's just sheer frustration.
I also take on board the general concensous that I would be a little hasty to part with the van (E425 on 130 multijet) but I have felt quite let down by the attitude I have received from Swift and I have urge to purge myself of the whole issue because of it.
I read with pleasure, and I genuinely mean that, that others have had good service form Swift because I would not wish others to be subject to the apathy afforded in my direction.
As Swift have been headlined as a company that deals directly via this forum in terms of addressing issues voiced, I sincerely hope they can offer me solice in my dissappointment, so I await any response with anticipation.
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