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Somewhat off topic, but re the warranty and supplying dealer.
As far as I know, some dealers are happy to assist with warranty work. JohnsCross is one, Salop Leisure (from my own enquiries, another) and (again from my enquiries), Discover Leisure.
As an example I bought from my van from one place, and the closest dealer to my location is not the supplying agent. If I need any work done, I would probably nip back to Discover as they are fairly close by. If the warranty work was all OK, I would be likely to consider purchasing from them in the future. Surely it is "speculating to accumulate etc"
Apologies for wandering off topic a bit.
Russell
______________________________________________________________ Our long trip around Europe - blog now online at www.swift-kontiki.co.uk
Somewhat off topic, but re the warranty and supplying dealer.
As far as I know, some dealers are happy to assist with warranty work. JohnsCross is one, Salop Leisure (from my own enquiries, another) and (again from my enquiries), Discover Leisure.
As an example I bought from my van from one place, and the closest dealer to my location is not the supplying agent. If I need any work done, I would probably nip back to Discover as they are fairly close by. If the warranty work was all OK, I would be likely to consider purchasing from them in the future. Surely it is "speculating to accumulate etc"
Apologies for wandering off topic a bit.
Russell
I quite agree Russell we contacted a certain dealer in Louth Lincs to see if they could help us, they just didn't want to know as we hadn't purchased our MH from them..................in turn now I wouldn't consider buying from them as they were so un helpful.
then with both you and Colin present I'm sure Peter won't have an easy time.
I hope however that it will be a very productive and rewarding meeting nevertheless...
I hope it will be productive and rewarding too and I expect it to be.
As for easy times, I doubt that anyone going to the meeting is looking for one of those. My most important hope is that we can agree and set some specific actions that will improve customer service further from its present position of high motivation on Swift's part.
As Kath says in her reply, we will get the issues out on the table, but I know she will agree that this must be more than a discussion. The actions are vital. I am not saying that in the sense of someone demanding action; I have in mind actions benefitting Swift and the end users of their products, actions that are affordable and relatively simple. I don't know how the outcomes will be fed back, but I'm sure we'll find a way.
Since the User Group meeting is now being discussed I like to add that in my opinion it would be counter productive to give Swift a hard time despite the hard times that I and others have had. This could disrupt the meeting and be counter productive.
I think our issues and concerns need to be stated rationally. I do think though that there needs to be an understanding from Swift that much of the input that some of us will be providing is based upon poor product and service in the past. Unfortunately this cannot be undone. Swift may emerge from this experience with a better business model for the future but that will be too late for many of us.
I for one have no intention of buying another MH until this one drops apart. (Hopefully a good long time). So future improvements regarding suitability, reliability and warranties don't have much benefit to me.
I'm participating in this meeting because Swift have caused me to give them a hard time in the past and I think its only fair to meet with them to have a better opportunity to express first hand my opinions rather than hide behind a forum. Frankly I expect Swift to benefit from this meeting but I'm not convinced there will be much benefit to current owners.
Since the User Group meeting is now being discussed I like to add that in my opinion it would be counter productive to give Swift a hard time despite the hard times that I and others have had. This could disrupt the meeting and be counter productive.
....Colin
Colin, I strongly agree with this.
I've stated my approach to the meeting and how I personally prioritise the objectives. Just to be clear, by saying that no-one should expect an easy time, I mean that some hard work is needed all round, not that we should give Swift a hard time.
And I agree that Swift will and should be a beneficiary in the outcome; so should future customers. Any past shortcomings are a fact of life of course; as you rightly say action taken now will benefit future customers and perhaps some of those who have bought more recently. But I'm happy to help in that way.
Nowt to do with me, and you have probably thought of this, but might it be productive to give Swift prior warning of your key questions and suggestions?
That would allow them time for consultation so they could (hopefully) offer a considered response at the meeting . . . rather than having to say, "OK. We'll discuss it and let you know."
Now- I know I go off topic.....but how about you guys arranging your meetings through the Chat Room or a "Special Thead"....or even talk to each other on the phone or PM?
Cos I may want to come on this thread thinking in my naivety it's still all about "Muriel and Pete"
______________________________________________________________ Chez soi-C´est ou on se stationne!!
My comment about Peter not having an easy time was not meant to imply that you would be unreasonable and dogmatic in your discussions. I'm certain that it will be a constructive and usefull meeting for both Swift and the representatives of the Users.
I also agree that the emphasis should be on future practices and plans rather than a slanging match based on who has had what problems in the past. It seems to me that Swift have a thorough recognition of the current and past faults and have made superb attempts to remedy these.
Hopefully subjects like dealer management and production fault monitoring and correction would be more fruitful.
You will see that you are not alone in your problems or concerns. That doesn't help though. What you will notice is that Swift have the courage to participate here and will hopefully make improvements that you, me and others can benefit from.
Although my main focus on this forum is primarly around Fiat/Swift product, I do however notice a lack of any other manufacturer participating on this forum and hopefully listening and taking note to the extent that Swift does.
In the past I've been asked would I buy another Swift product. To be honest thats not easy to answer right now. Based on past experiences I'd say they were no worse or better than any other manufacturer. I think the whole industry needs bringing upto the 21st Century both in design and service - thats just my opinion; ( and yes its easy to be an art critic and not know one end of a brush from another ). However, there does seem a comittment on their part to improve upon their past records. Only time will tell.
As an aside my own vehicle goes into the dealers tomorrow to fix a long list of issues which I've had to push Swift hard to get involved with. Crunch time - and just before the User Group meeting too!!
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Italy
(Hopefully a good long time). So future improvements regarding suitability, reliability and warranties don't have much benefit to me.
