Welcome to Motorhomefacts, we are a thriving motorhome community (Largest in Europe). Why Not JOIN NOW and get instant access to more of the website. It costs nothing to join and only takes a few minutes. We have 200,000 different people visiting our site monthly and this amount of motorhomers in one place guarantees a fast response to any questions you may have. We also have unique facilities not found elsewhere such as our Online Logbook, stopover tracker, Motorhome directory with Ebay type feedback and the largest repository of motorhome campsites reviews found anywhere
The washroom basin in our van recently developed hairline cracks,which, due to the basin being part of a whole wall looked like being an expensive repair. A warranty claim was submitted by my dealer but was turned down by Swift, their thinking was that something had been dropped into the basin. This was not the case and I posted an enquiry on the forum to see if the problem was a known fault. The posting proved negative, however, it was picked up by Kath, Swifts representative on the forum who sent me a message saying that they were going to look at my claim again. A couple of days ago, without any input from me, I received a call to say that Swift had now accepted the claim, parts were on the way, and they would be covering all costs.
We read a lot of negatives regarding motorhome manufacturers lack of aftercare but I feel that Swifts very presence on the forum points to a genuine concern for its customers. I am bound to be a bit biased now of course but what a good response.
The washroom basin in our van recently developed hairline cracks,which, due to the basin being part of a whole wall looked like being an expensive repair. A warranty claim was submitted by my dealer but was turned down by Swift, their thinking was that something had been dropped into the basin. This was not the case and I posted an enquiry on the forum to see if the problem was a known fault. The posting proved negative, however, it was picked up by Kath, Swifts representative on the forum who sent me a message saying that they were going to look at my claim again. A couple of days ago, without any input from me, I received a call to say that Swift had now accepted the claim, parts were on the way, and they would be covering all costs.
We read a lot of negatives regarding motorhome manufacturers lack of aftercare but I feel that Swifts very presents on the forum points to a genuine concern for its customers. I am bound to be a bit biased now of course but what a good response.
Quite agree, buy a Swift and you get looked after, but the I am well and truly biased!!
I don't think so as my tow bar for my new sundance still hasn't turned up at the dealers from Swift and nobody has contacted me yet to find out the problem....
Still collecting it Friday though just hacked off that after 3 weeks Swift cannot deliver parts but then that's the dealers story.
I bought into Swift because I believe their aftercare is currently extremely good.
My comments were trying to take advantage of the situation and not meant to be negative.
I don't think so as my tow bar for my new sundance still hasn't turned up at the dealers from Swift and nobody has contacted me yet to find out the problem....
Still collecting it Friday though just hacked off that after 3 weeks Swift cannot deliver parts but then that's the dealers story.
Hi Pete,
Can you send me a PM with your details and who who your dealer is so we can investigate and find out what has happened,
Thanks
Andy - Swift
I started the thread due to the fact that the action took place due to Swifts presence on the forum. I think it an enlightened outlook that they monitor the feedback regarding their company and are prepared to step in and act on it if necessary. Oh that other of the 'big boys' would do the same.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum You cannot attach files in this forum You cannot download files in this forum
All times are GMT + 1 Hour Page 1 of 2Goto page 1, 2Next
Italy
