Fault rectification at the factory (Part 2) Forums

BarryandSue

Mmmmm...!

I returned the Rienza to the Service Centre, and was very pleasantly dealt with by Trevor and someone from the workshop (whose name I've forgotten). They went through my list of problems, and were aghast that the work involved was greater than the 7 hours that they had allocated. In fairness, this was partly my fault because I hadn't previously forwarded them the full list of problems.

However, their revised estimate of [b:7d167862e0]seven to ten days[/b:7d167862e0] seemd a bit excessive! However, I left the vehicle with them to do the necessary work.

[b:7d167862e0]Fourteen days later[/b:7d167862e0], I have just had my first telephone call from Trevor (who had previously informed me that he "doesn't do e-mails"!) telling me he still had no specific delivery date, and no specific costings of items that I had requested - a bit of a non-call, really. The only item of news he did give me was that my broken shower-room door would cost [b:7d167862e0]£186[/b:7d167862e0]. Yes, that's right - £186! Now I was prepared for this to be an expensive item - it's quite specialised. But £186???? This presumably doesn't include VAT, fitting, etc, etc, ad nauseam. Our conversation didn't get as far as that!

You are getting the idea that all is not well with this particular transaction. Not from my perspective, anyway.

I don't hold out any hope of getting it back this week, although I did ask for it to be ready on Thursday.

I will keep you informed as to "what happened next".

Barry

Loury777

hi barry was this a new autosleeper?? i have a concern as i am due to collect a new Nuevo es from the dealer June 3rd and i want to inspect it on pickup. is there any chance that you could let me know what your problems were??

Lou

BarryandSue

Yes, Lou. Maybe a pm would be more appropriate. Give me a while to type it up.

Barry

Loury777

Thanks Barry i look forward to reading the PM.
Lou

Jana

Lou isn't the only one with concerns. We are due to get our Duetto hopefully 5/5/05.

If it was a new van why do you have to pay for the shower door?

Whereabouts is the service centre ? is it next to the factory? just in case we need to go and have any repairs done (I am a bit of a pessimist)

Can you post a bit more about your problems.

BarryandSue

I'll pm you too, Jana.

I'll write all this up in the open forum at the conclusion of the work (it's not fair to pillory A/S until they've had the opportunity to put things right)

Barry

BarryandSue

Jana,

The A/S Service Centre is on the same small factory estate as A/S main factory, but on the right, before you get there.

Barry

BarryandSue

Oh, all right - you're determined to humiliate me... I'll tell everyone about 'the shower-room door'!

I was crouched down fiddling with the catch on the bottom of the fridge, when I overbalanced - that's all. Just overbalanced. Such a graceful overbalance it was, too. And as I gently rolled backwards, scrabbling to grab something, anything to stop myself going, I hit the open shower-room door...

Now 14 stone travelling backwards at an unstoppable, determined 4mph, meeting an AutoSleeper 'cheap-as-chips' shower-room door is [u:9140e09d26]not[/u:9140e09d26] a marriage made in heaven.

The door was split asunder as I continued my Fosbery Flop into the cab area, ending up with legs and arms flailing, surrounded by matchwood, and with me reduced to tears as I looked back at the route I had just taken.

And the moral of the story? Don't do acrobatics in a motorhome.

There. Are you happy now? Rolling Eyes

Barry

Anonymous

[quote:e96554e9ca="BarryandSue"]I'll pm you too, Jana.

I'll write all this up in the open forum at the conclusion of the work (it's not fair to pillory A/S until they've had the opportunity to put things right)

Barry[/quote:e96554e9ca]

Hi

They took two & a half years to put our two main problems at delivery right not to mention the problems they left us with after both a habitation & a vehicle service.

Motorhomer

Loury777

Many thanks for the PM, its a long list, were these problems evident from the start or did they show up over time ???

Lou&Carol