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I purchased a Swift Sundance 630L in July 2008 after owning 2 Swift Caravans. I had been dreaming of owning a motorhome for many years and finally saved up enough to purchase a motorhome that was a perfect layout for my wife and I and our 3 children. I think it was the worst and costliest decision that I have ever made.
I picked up the motorhome from my dealer and identified a number of minor faults that I was promised would be resolved within the following few weeks. I drove it to my storage compound for an overnight stay as I was embarking on a family holiday the next day. The next morning I picked it up from storage and within 10 miles of leaving storage, the motorhome broke down. Fiat Rescue was called and they identified that the power steering was faulty and the vehicle had to be recovered to replace the part – cancelled holiday number 1
2 weeks later I attempted another holiday but could smell burning oil on travelling and immediately returned the vehicle to the dealer who identified that the main oil seal had failed resulting in the loss of engine oil. The vehicle was recovered for the second time and I was told that if I had continued to drive I would have damaged the engine – cancelled holiday number 2
I attempted to reject the vehicle and following assurances from the dealer that they would deal with the issues I then received a letter from them saying that they had ceased trading after 25 years as the dealership owner had decided to retire. I attempted to resolve the issue with Swift, who quite frankly were not interested and kept referring me to my dealer or Fiat. Fiat did offer some vouchers in compensation and I thought that maybe that would be the end of my problems. Unfortunately that was far from the case.
Once I finally managed to use the motorhome (in total 5 occasions since purchase), all the Swift habitation problems became evident. To date I have had the following issues:
• Main door seal damaged on delivery (replacement ordered in July 08 and still waiting for it be resolved after Swift had sent 4 incorrect parts on different occasions)
• Blow heating has failed on 5 occasions (on each occasion that I’ve managed to use the motorhome)
• Power to Arial keeps failing.
• Waste pipe from the kitchen to the waste container was fitted too close to the wheel and was shredded resulting in us being unable to use the motorhome as waste water was being discharged on site.
• Cooker cover magnets have fallen off.
• Felt to underside of overcab bed has fallen off
• Fresh water cap missing
And the latest – after bringing my motorhome home to pack it for our Easter holidays found that the battery charger was not working. I have now been informed that the battery charger is faulty and I’ll have to wait 3-4 weeks for a replacement. Cancelled holiday number 3.
I have owned this vehicle for 8 months have managed to use it on 5 occasions and each occasion has revealed another fault. I have also had to cancel 3 holidays and when I have managed to travel have had to suffer no heating, no TV or both. I have no confidence in this motorhome and am appalled at the standard of workmanship. I don’t believe that it’s unreasonable to expect a working motorhome after paying £40k.
I’m at a loss on what to do next and would appreciate any advice that anyone can offer. I’ll attempt to contact Swift again in the morning with the vague hope that my Easter holiday can be rescued, but I’m not holding out much hope.
Sorry to hear you've had so many problems. Hopefully, Swift will pick up your post next time they're on. However, an investment of £10 to subscribe to our forum will allow you to send and receive Personal Messages, which is normally how Swift deal with reliability issues on here.
I know many members of MHF have started with big complaints against Swift, but then report back that all of the problems have been fixed, and they were happy with their vans.
Welcome to the forum first of all. It's a great place for all things motorhoming and for getting questions answered.
Really sorry to hear of your problems, I know how frustrating they can be. I have really no idea where to start, although in fairness to Swift, the engine problems are squarely in Fiats court and unfortunately you will have to pursue them with this. Ideally your dealer should help you out with this but if they have gone into liquidation then this is not going to happen.
Swift do maintain a presence on motorhomefacts and do try to intervene when problems occcur which cannot be solved by dealer/fiat. Unfortunately as a non subscriber you cannot PM them, hopefully however they will see your post and possibly step in to help out.
I do hope you get things all sorted soon.
If you want to PM me or email me at aspacey@swiftleisure.co.uk with your details and your van details I will get our Customer Services Team to look into this in the morning,
All too often, we get people joining for their 5 free posts, make a number of complaints, but never actually spend £10 to join our community and gain the many benefits of being a subscriber.
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