The part had been sent out weeks before and was actually sat on a shelf at Brownhills.................when she later spoke to someone in the parts dept at Brownhills they eventually found the part and said 'they wondered what that was fo
I have also heard tell of some situations whereby a cash strapped dealer might say to a customer that the part isn't in stock yet, when in fact it hasn't even placed the order with the supplier as the cashflow situation at the dealership was so bad
I have also heard tell of some situations whereby a cash strapped dealer might say to a customer that the part isn't in stock yet, when in fact it hasn't even placed the order with the supplier
I don't think it is always the cash-strapped dealership that does this Dave.....!
I think it is always a good idea to check with a supplier ( contact details via the internet) that something has actually been ordered.
Just got a problem solved with both Oaktree and Swift....
Problems with the control panel. Worked intermittently to the point where the step would not retract. Rung up Oaktree and Gary rang me back with a solution (number of times it's been a loose plug in the fuse box) tried re-fitting all the plugs and hay-presto it's working.
Control panel month later tells me we are using 47.9 amps all the time. Rang Oaktree, Gary rang me back with an answer from Swift that it was the fuse box again and a part needed replacing in it. I sent it direct to Swift and 2 days later they rang me, not the fuse box (all checked out) it must be the control panel and they would have the fuse box and control panel in the post next day.
It all arrived by reg post, fitted it, sent back the old control panel and its hunky dory......
A plus for both Oaktree and Swift.............well pleased.
All the best Wilt
______________________________________________________________ Been there, done that. Got the rash to prove it !!!
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