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Well done Swift your customer services have excelled.
I am still waiting for door parts.
On the 15th of May I was informed by swift that the parts were in , I informed my dealer to order them which he did on the 19th of May.
at the begining of June I spoke to the person who I dealt with to ask
If the parts would be dispatched in time for fitting when I had the habbitation service done on the 15th of June, I was told yes all the parts were in stock and would be sent out to the dealer week commencing 8th June and they would ring me when they were dispatched.
As no one called me by Thursday 11th June I phoned Swift to be told that
the parts would be dispatched week comencing 22nd of June I explained my problem that It was booked In to the dealers on the 15th of June and
could I speak to the person dealing with me, they told me that they would call me back,as I had not had a call I rang again also to be told they would deffinetly phone me before 5 pm.
No one called me Thursday but they did on Friday when I was asleep
(night shift) They appoligised for giving me the incorect information and said I could ring back to speak to them which I did at 12am on friday
only to be told they would ring me back staight away, as no one had called by 1.30 I rang them again to be told they would deffinetly call me before 2pm and you guessed it no one called.
The reason I wanted to speak to the person dealing with me was to ask whether I could pay for a courier to get the parts to me.
Sorry for my rant but thank you swift you have really p***ed me off and
I wont be buying another Swift again.
On the 15th of May I was informed by swift that the parts were in , I informed my dealer to order them which he did on the 19th of May. I was told yes all the parts were in stock and would be sent out to the dealer week commencing 8th June
Why on earth, if the parts were 'in' on the 15th May (presumably at Swift) would they not despatch them until the 8th of June?
Penelope wrote:
Thursday 11th June I phoned Swift to be told that
the parts would be dispatched week comencing 22nd of June
Either the parts are in, or they're not. 11 days (at least) for someone to put the bits in a box and give them to Parcelforce (or whoever)?
Penelope wrote:
The reason I wanted to speak to the person dealing with me was to ask whether I could pay for a courier to get the parts to me.
To me, it sounds like you should be the LAST person paying for a courier. I would expect Swift to courier them to the dealer FOC. And as for the "promising to ring you back"
Thanks for your response as I said In my post above I will be having the
habitation service done tomorrow ( a round trip of 150 miles) so will not
be home till late, could not cancel It as to late.
Les
I am sorry but we need some of your details from you to be able to look into your case. Unfortunately we couldn't identify you from the information you posted alone.
If you want to PM me or email me a contact number I will get someone to call you at a convenient time to you, if you let me know,
Swift get thousands of calls and e mails every week,
I hope they are not all customer service related
If each takes only 5 minutes to deal with then for only one thousand calls = 83.3 hours work.
Dave p
______________________________________________________________ I never wish anyone dead, but I do take pleasure in reading some obituaries
Swift get thousands of calls and e mails every week,
I hope they are not all customer service related
If each takes only 5 minutes to deal with then for only one thousand calls = 83.3 hours work.
Dave p
Tu Tut Dave at least he gets a reply in a PUBLIC Forum, dont see any other converters on here or anywhere else for that matter.
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