Excellent Service Award Forums

gaspode · Moderator

Hi Everyone

Having just read the tale of woe from Midlander about bad service I thought I would redress the balance a little.

Along with many others I bought one of the Typhoon PDAs with sat-nav from Lidl last year and have found it to be very good value. However during our recent Italy trip it became increasingly hard to charge and eventually the charging/data terminal at the base became loose so that we were unable to charge it at all.
On return I phoned the helpline number (German) and was told that they would contact me by Email. The next day I received an Email with an attachment of a label to print out and a phone number for UPS to arrange collection. I parcelled the unit up and phoned UPS who collected it the next day (last Thursday). On Monday of this week I had an Email saying that they had received the unit and at 11.00 Tuesday another Email saying that the unit had been inspected and passed to the repair dept. Another Email at 12.00 the same day from the repair dept. informed me that the unit had been repaired by replacement of the motherboard and updating/re-installing the software and that it had been passed to dispatch for return to me. The unit arrived back this morning via UPS repaired and ready to go - a total of one week exactly from collection

If that isn't a tale of excellent service then I don't know what is. Just a shame that it has to be a German company showing us how it should be done.

badger

WOW that is impressive......It would take most companies (I hesitate to say British companies) longer than that to decide to do anything about it.

I like NO QUIBBLE guarantees

Midlander

Hi Gaspode, Midlander here, your mail was a pleasure to read concerning the problem you encountered, its very heartwarming to realise that some companies will do their utmost to ensure things are done correctly, and will go out of their way to keep the customer informed, yes ok, german company, lets hope some british companies will take note.

Did eventually get our problems sorted to our satisfaction, so alls well on the home front.

Mike