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Here is a suggestion, based on a solution that I used to overcome exactly this problem. Go to smtp.com (below) and take out a subscription for their mail forwarding service... Philip
Thanks Philip, I'll bear this one in mind. I'm pursuing the idea that it might be fixable by simply changing outgoing mail settings in Outlook, but if this isn't possible then I'll take a look at the subscription option you use.
BTW Derek, my Outlook settings are exactly in line with those recommended on 1and1's website with the exception that they use an example with an IMAP server rather than POP and their example shows the username being the same as the e-mail address - I've no idea why my usernames (on several different addresses/accounts) are all a code starting with m that was given me by 1and1.
Derek, our posts crossed. I think my settings are exactly as 1and 1 and you say they should be. Next time I'm accessing from elsewhere I'll try port 587, see if that helps.
It's odd that my username is not the same as my e-mail address (in all of my mail accounts - the body of the username Mnnnnnnnn is the same for all the accounts and the suffix after the hyphen is -1, -2, -3 etc. for the various accounts/addresses I have set up).
Derek, our posts crossed. I think my settings are exactly as 1and 1 and you say they should be. Next time I'm accessing from elsewhere I'll try port 587, see if that helps.
It's odd that my username is not the same as my e-mail address (in all of my mail accounts - the body of the username Mnnnnnnnn is the same for all the accounts and the suffix after the hyphen is -1, -2, -3 etc. for the various accounts/addresses I have set up).
Thanks for responding in any case.
Roger
You can use the email address as the user name assuming that it is linked in the setting to the email account.
I have this very problem of sending e-mails from other locations (other than my network at home) - typically from campsites' access networks.
I'm afraid I'm still confused about how to solve this having read all of this thread and all of the thread pointed to by Igbzone. This is probably becauase I'm not as computer-literate as some of the posters here, though I'm not a complete computer-dimbo!
I have Outlook as my e-mail client on my laptop. My broadband access ISP from home is BT Broadband and my website is hosted by 1and1 who also provide e-mail services using addresses using my domain after the @
The Outlook accounts are configured with an SMTP server address provided by 1and1. Incoming mail uses a 1and1 POP server also. Everything works just fine from my home network.
At another location when I connect, start Outlook and then Send/Receive, incoming mail arrives without problems. But I cannot send any outgoing email. Any attempt to reply to a mail will fail at the sending stage.
If I am able to discover (from the campsite staff, say) the address of their ISP's SMTP server and then temporarily modify the Outlook account data to use this SMTP address rather than the 1and1 SMTP address, I then have no problem at all sending e-mail. The snag is that few campsite receptionists or Macdonalds waitresses know what I'm talking about if I ask for this information, and anyway don't know the answer or how to find out - especially if the whole thing has to be done in French!!!
I can send mail using 1and1's webmail service but don't want to do this for several reasons - it's impossible to just click reply on a mail I've received in Outlook for example. I don't want to use Webmail entirely - I don't like the interface and I miss the junk filtering feature of Outlook (with domain based e-mail addresses I get LOTS of junk!).
Please can someone suggest a solution to this (if there is one) in terms I may be able to understand. I'm afraid the thread so far hasn't given me any clear idea of what I could do although I think that some of the posters have a much better idea than I do about how e-mail is handled and routed once you press Send!
Any advice most welcome.
Roger
Hi Roger
Here is an example of the settings required in outlook for 1 and 1;
when you start to add the email account to outlook, select to manually set the server settings etc, then select internet email option, if you don't outlook will automatically try to connect to an ms exchange server.
Here is an example of the settings required in outlook for 1 and 1...
Thanks Igbzone - the only difference between this example and my existing settings is on your second screenshot which shows the Outgoing Server tab of the dialog-box accessed by clicking More Settings.
In your example, after the tick box (ticked) My outgoing server (SMTP) requires authentication, your example shows the second option selected:
Log on using: with a username and password entered.
Whereas my settings have the first option selected:
Use same settings as my incoming mail server.
My setting for this is in line with 1and1's instruction, both verbally from their support agent and in terms of the online help on their website.
But that could still be wrong of course!
Do you think that using the second option per your example would solve the problem of sending mail from another location (ISP connection)?
In any case it's worth a try and I will try it when I can connect somewhere else - at the moment I'm in my nice warm office on my own LAN !!!
Thanks again; I'll post again when I've tried this.
Here is an example of the settings required in outlook for 1 and 1...
Thanks Igbzone - the only difference between this example and my existing settings is on your second screenshot which shows the Outgoing Server tab of the dialog-box accessed by clicking More Settings.
In your example, after the tick box (ticked) My outgoing server (SMTP) requires authentication, your example shows the second option selected:
Log on using: with a username and password entered.
Whereas my settings have the first option selected:
Use same settings as my incoming mail server.
My setting for this is in line with 1and1's instruction, both verbally from their support agent and in terms of the online help on their website.
But that could still be wrong of course!
Do you think that using the second option per your example would solve the problem of sending mail from another location (ISP connection)?
In any case it's worth a try and I will try it when I can connect somewhere else - at the moment I'm in my nice warm office on my own LAN !!!
Thanks again; I'll post again when I've tried this.
Roger
Hi Roger
Sorry i have just realised that i missed an image, click on the 'advanced' tab and enter 587 as the port for the smtp protocol, once you've pressed ok; click on the test button.
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