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Best option may be to take it back to the shop and get them to test it for you. Provided they are not Comet or Currys they should be able to get it set up in no time, or prove that it is faulty.
Very difficult to diagnose computer issues over a forum as the suggestions and answers cannot be interactive.
Gerry
tried searching under start and no such application or file on laptop
have tried to see if network connection is available and have tried to use diagnostic tool to fix the problem and all it keeps saying is turn on the wireless button on front of machine which i have done!! still no light and still not recognising a wireless adaptor!
but on mooching whilst trying the above i found a button with add/configure a wirelss device it searched a for a while and i waiting with everything crossed and it said no device found on machine - errm that was a bit worrying to say the least !!
guess its now a call to pc world?hummpph - i hate calling them and i've binned the box - i know a bit premature after only 3 days but you just can't keep everything ...
moan moan moan ....
tried searching under start and no such application or file on laptop
have tried to see if network connection is available and have tried to use diagnostic tool to fix the problem and all it keeps saying is turn on the wireless button on front of machine which i have done!! still no light and still not recognising a wireless adaptor!
but on mooching whilst trying the above i found a button with add/configure a wirelss device it searched a for a while and i waiting with everything crossed and it said no device found on machine - errm that was a bit worrying to say the least !!
guess its now a call to pc world?hummpph - i hate calling them and i've binned the box - i know a bit premature after only 3 days but you just can't keep everything ...
moan moan moan ....
This might sound silly but do you have a wireless router? The laptop will not find a connection if you don't nor will it if none of your near neighbours have one.
thanks for all your help and attemps and my attempts in vain but my eldest son has just come back from france today after 6 weeks of surfin in his vw campervan (lucky lad my turn sooon!) and he grabbed the laptop off me and said don't bother taking it back to pc world it'l be something simple 'click click click' there you go mum you've got the internet !!!! grrr grrr humpph !i tried simply everything honest i did! i have asked him to show me what he did but he said better i didn't know and just got on with using it !!!! PERHAPS he might be right - aah old head on young shoulders!but anyway at least i can now use my new laptop in my new motorhome if i can get a signal using my dongle... thanks everyone for trying all the same but i thought i ought to let you know or this could run and run ...
Thanks for letting us know. Glad it's fixed, although it might help others in the same boat if your son told you (or dictated to you, or posted under your name) what he actually did. On MHF, we like to share information we receive. Someone could come along soon with the same problem, and it would be nice to be able to point them back at this thread with information on what to do.
ezzy66 wrote:
he said better i didn't know
Sounds like a young lad I have a stepson who can run rings around an old hand like me, but I always make sure he tells me what he's doing
ok will do next time i see him! he's back at uni now doing his final year in law so might not be his highest priority!! - may be a while but i will try and tie him down - appreciate the comments and how the forum works! if i can help others i am always willing although not sure if anything i've learned in life so far would be much use to the majority on here! will give him my login info and as you say he might post it direct for me! that way it might end up making sense! ...
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Italy
Waving in memory of Peter and Fiona
Fighting with Mavisīs MESO WARRIORS 
I have a stepson who can run rings around an old hand like me, but I always make sure he tells me what he's doing 
- may be a while but i will try and tie him down - appreciate the comments and how the forum works! if i can help others i am always willing although not sure if anything i've learned in life so far would be much use to the majority on here! 
