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I bought a Phantom Tracker Proactive when I got my motorhome in 2006 and had it fitted by the dealer, I also bought the 5 year subscription.
Last year (February/March time) I got an alert in the middle of the night to check the vehicle and I did (the next day) and all was well (i.e. false alarm)
A couple of accidental alarm triggers (which would have previously resulted in a call) got me suspicious that the 'pro active' wasn't working, and so I tried driving with it active a couple of times and no call.
I contacted and got told it had been barred for alarming and the technical dept needed to look into but was closed until Monday. Monday arrived and I started to get alert calls! many of them and they had to bar it again.
Anyway, to cut a long story short, aparently my unit has a fault on it in the software (?) which can't be repaired and I was given a couple of options - refurbished replacement of like for like without warrantly for £150 or a new model for £250. I was also told I could have 3 months subscription extension as the model type I have was 8 years old (!).
Has anyone else experienced problems with their Phantom Tracker Proactive? Any advice on what to do. Personally I was taken a back at the cost as if the software is faulty then that should be sorted as it's not fit for purpose (irrespective of guarantee) - really appreciate any thoughts on what to do - £250 seems steep (apparently the new ones use much less power from you battery)
The total cost of having the tracker for 5 years if I paid the £250 would be over £1K !
As someone who is well into the security systems on leisure vehicles and also in a league of my own when it comes to being unlucky with electrical items I do feel for you.
I had a LG plasma TV that was four days past its warranty and they would do nothing……….. the shop I bought it from (currys) although sympathetic the staff was unable to do anything.
They did offer to try and get there guys to have a look at it FOC but when they was told the symptoms they said it was pointless checking it as they knew what it was and it would expensive to repair.
My Sky box stopped working after 15 months and was paying them over £45.00 per month and they told me it would cost £65.00 to send an engineer round to reset it!
All electrical items are all warranted for one year I would assume and if any fault was after that date I would look to see what I could get as far as customer service was concerned and if LG had offered me 50% off the price of a new TV I would have been quite happy, so phantom offering you that same deal sounds quite fair to me.
I have a friend who has a Phantom on his MH and he is over the moon with it… he has never had to use it in a genuine emergency but when he has forgot to turn his alarm off and set it off by accident they are on the phone straight away.
I saw a programme on BBC TV last week and I am sure it was a Phantom system on there that was shown to work very well.
Whilst this information may not help the original poster in this thread, it may be of assistance to other members. I have reproduced below an article taken from the Daily Mail (Wednesday, July 15, 2009) "The Money Doctor - Margaret Stone." This concerns a letter sent in by a reader and the response thereto:
"I acquired a Sky box and dish nearly a year ago, and now the company is trying to persuade me to buy insurance. It has told me I will need it because the one-year warranty is about to expire. I read recently that under European law electrical items had a two-year warranty. Can you help?
A little-known EU law does give you two years' cover for faulty goods - and not just electrical items.
The specific EU Directive is 1999/44/EC, but the important clause is this: 'A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.' You are not required to prove the fault was not down to your actions and you must report it within two months of it happening."
I have personally used this information successfully (albeit after some debate with the retailer). I put this information before you, for what it is worth.
Location: Brimington, Chesterfield, Derbyshire and Acharavi, Greece
Status: Offline
One of the reasons a Phantom unit fails after it is out of warranty is that they do not pay the sim card rental and the phone company cease the line after a 6 month none use period, I would contact the sim card provider and see if that is the case, I know of this because it has been proven to be the case in the past.
______________________________________________________________ Travel Safe
Les
For all those with duff sky boxes if your out of contract just phone up and ask to terminate your agreement i did and they sent out an engineer out and replaced the skybox free of charge - you'd probably get a Sky+ box now!
I have had a phantom tracker for three or so years iamb on my fourth box at their min. more trouble than its worth . had problems with the current tracker they cant even locate the van with a brand new battery on it.
when you ring they never ask for the password most of the time.
so at the min iamb paying £100 a year for something that doesn't work .
I have had Phantom Tracker in both of my last 2 vans since 2007 and cannot find fault with there product or service, well I could , they appear to be too good ... I am very good at setting the alarm off acidentally(something to do with getting old ) and every time I do both my wifes and my mobile get an instant text then they follow it up with a call, if I dont get back to them fairly quick, it gets annoying getting the calls but at least I know it is being monitored
______________________________________________________________ Baza
We do not quit playing because we grow old, we grow old because we quit playing
I am keen to hear more about your problem with my tracking unit. Please contact me directly. Yours is the 1st complaint? in a year and the last one was somewhat dubious. There is no guarentee that I will be able to satisfy you but I a keen to try.
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Problem with Phantom Tracker Proactive
