Swift Forums

TUGGY

Hello All, I have a swift kontiki, does any body know if you can buy parts direct from swift like soft furnishings curtains ect, or do I have to be ripped of by brownhills

sergeant

Hi Tuggy, Unfortunately Swift do not deal direct with the end user & you have to go through a dealer. Upholstery though if you look at the cushions you will find a label somewhere which will tell you if it is Unique Furnishings or one of the the others that Swift use & all those will deal direct. Curtains: the cheapest way is to go into your local curtain shop & buy one big pair in the colour/shade you want & the appropriate length of rufflette tape & make your own. Normally for 70-80 pounds you can recurtain the entire vehicle including tie backs, Steve

camoyboy

O'Leary Motorhomes hold a lot of Swift bits and pieces, they buy up old and obsolete stock. They sometimes have complete sets of trim available. Worth a call, or see them at the York show.

01482 868632

Colin

shortcircuit

Quote from the Swift Warranty & Service Handbook

"Please be aware that the Swift Group cannot send parts direct from the factory. In all cases, without exception, your dealer must place the order for you."

Your stuck with the dealer.

The dealer who originally supplier my 660 has gone bust. Although I have transferred the warranty, Swift say that other dealers have no obligation to take on an warranty claim I may have. Fortunately I have found one who will but if I was unable to, would Swift supply direct or would a trip to their factory, at my expense(another warrant condition), be involved???????

cabby

does this mean that all swift owners who have bought from this or any other dealer which then goes bust are up the creek without a paddle.no warranty unless you can persuade another dealer to take you on.If I had spent over £40k and got told that there would be hell to pay.I will accept it with rover but thats all. Evil or Very Mad

geraldandannie · Moderator

shortcircuit

Gerald

Unfortunately this is not "Nonsense" but is written within their warranty book.

It may well be that in warranty claims a dealer can "make" on some and "loose" on others. It may be a business discission not to take on another dealers problems.

pfil32

It really makes you wonder why people buy new from Swifts. There are many posts on here which indicate that Swifts are not really bothered about their customers once they have got there money. OK so some of the blame may be with the dealers but surely Swift should want help with peoples problems just to keep their "Good Name". It seems like they think they are immune from getting a bad name or they just don't care.

Phil

Rapide561

Hi

After my own extensive research, some dealers will do warranty work on a van not supplied by themselves, others will not.

Also, I have ordered some extras from Lowdhams at Huddersfield. They were reluctant to order accessories on a van not supplied by themselves.

Rapide561

geraldandannie · Moderator