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Rapide561

Hi

The only time I have been in a sitation as severe as this was the case of myself versus MFI UK Ltd. Needless to say, thanks to photographs etc etc and video clips of a broken shower tray, I won my argument just before the "real battle commenced".

I am perfectly accepting that a van is likely to be returned to the dealers for "niggles". If I bought a top notch German thing tomorrow, I would expect to return it for initial teething troubles, but this is a shambolic and farcical situation. (Where those words came from I do not know)

Russell

carolgavin · Quiz Queen

Sorry to hear this Russell, not the result you were hoping for. Good luck with your fight hope you get the publicity it should hopefully go a long way to getting the outcome you want.
Remember and let us know when!!

asgard

This is just not on to have all this bother with a supposed quality product is just unacceptable. If you think it is the van itself and not the door I would suggest that you try to see if the opening is square, using a stick check width top, bottom and middle. With a bit of string check diagonals, this will at least let you know if the opening is out of square.
Next thing is to get small wedges - like the ones you get for leveling cupboards, stepped type are also available, look throughout the van for any gaps and slide the wedges in , if when you drive the MH the wedges fall out you know you have differential movement, these are used in construction to check for settlement movement - called tell tails. This is evidence that you can have to hand. If you have a laser level I would check for vertical alignment in the walls and horizontal for the roof.

As for complaining I have complained about cars and had them taken back, only side affect is the dealers will no longer sell me a car or service it -- big deal. Stand your ground, lots of pictures is a big help. But be prepared for the wagons to be circled.

Nothing is perfect but this is woeful.

Good luck Russell.

Bob

bigfoot

If as you suspect the door problem is down to a frame,if these are preformed surly there must be some others that are faulty.
I bought an electric kettle from a store and it switched of prematurely.a usual problem! I took it back and it was replaced. And yet we don't seem to be that direct when we shell out £50k for a motorhome.
Stick with it manufacturers must be made aware that they can't continue with shoddy goods and workmanship. Vehicles should be built to a standard not a cost.

Humber-Traveller

Greetings,

olley · Campsite DB Admin

asgard

Russell. I have 3 frame locks fitted to the Burstner

one on the garage door - no problem.
one on the big locker door - no problem
one on the Seitz security coor - no problem

They fit with no interference to the existing doors, the screws recess into the unit - all in all they are a well made item and simple to fit . The door clearance should not be an issue, it is the the door that is misaligned in the opening and that the door lock mechanism is over throwing the pin, this would make it hard to open and lock as the hook latch would not be lining up. It would also make it jamb as it is probably only one out of three making the door rack and twist.

This is just b*&^%cks , any excuse from some twat with no technical ability but plenty mouth.

I agree I would have set it on fire aswell.

Get it evaluated by an independent with some proper qualifications.