Problems with Cleveland Motorhomes Forums

SandJ

Russell

"loss of enjoyment"

In your case it was loss of HOME as well Wink

Take them to the cleaners

Steve

kands

Hi Russell
I am getting tired of hearing all the stories about your Swift so I can only begin to imagine how tired you must be by now telling them mate Laughing

Before the MHF Militia have to swing into action (at yet another motorhome dealers site.......) why not go to Cleveland Motorhomes at your earliest convenience, hand the keys to your MH over to the MD and demand a full refund of all the money this has cost you to date, plus the cost of living in a Travelodge until

Rapide561

Hello Keith

Thanks for the link to the RV! LOL. I think it is a lot easier to buy a four bedroomed house and have dome with motorhoming. That's how I feel about this.

On the plus side, the legal position was clear. I had to give the dealer chance to "undertake lasting and effective repairs". This was at the end of April and I was further advised that I could not pursue a rejection until the ordered parts were fitted, and only then if non satisfactory. Well, that's it.

I have an independant chap coming to assess the door as Cleveland have stated that it is now OK. I am also arranging for the Swift Group assessor to come next week. Then, after I have complied with the law's requirements of allowing the supplier to repair the goods (although this has failed) I can then pursue a claim for all costs and so on.

It will no doubt - like the MFI saga take many long months to sort out. I only wish I had rejected the damn thing last June. I have learned a very bitter lesson.

Russell

Traveller_HA5_3DOM

Cleveland motorhomes is owned by Ken Jackson and both of his sons also work there. He makes regular visits to the company and from my experience will listen to any problems you have until you have finished talking about them. Find out from the switchboard what mornings he is in and call and see him. How do I know this? I too had problems with my Compass purchased through them, most of which were directly attributable to Explorer and their Customer Service attitude. I will be extremely shocked if any reasonable requests regarding your dealings with them are not resolved by Mr. Jackson