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I am sorry you think we are on a PR stunt I suppose only time will show you different.Not once Have I tried to promote my company .I and my team are MHF participants for many reasons but the main benefit is the interaction we have with our customers. Merry christmas.Peter
The words 'stunt' and 'exercise' have a different connotation to me. I, like many other members here welcome your input. You may not have consciously promoted your company, but by just being here and giving us some positive feedback, and taking part in our discussions, you have achieved exactly that. I'm certainly not knocking you or your company, indeed you have made quite an impression on many of us, as have John's Cross Motorhomes. We all hope that your two companies are the first of many to take part in these debates and help to remove the 'anxst' out of motorhome ownership.
No problems I know what you mean I just think this Forum is blxxdy great for this type of dialogue and it has transformed the way Swift work.I have staff members who are so enthused that they can interact with customers in this new way and take daily constructive criticism of design ideas to their daily meeting with the production /quality/design/engineering teams there is not one person within Swift who has not heard about the forum.Peter.
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Under your comment regarding Swift's motivation for using this site you quote my posting along with someone elses and lump us both together in rejecting the supposition that Swift's contribution to this site is a "PR stunt". Because I'm quoted I'm not sure whether you perceive me as holding that view.
I did comment to the effect that Swift's contributions to this site has a PR benefit for the company. But can I add that the PR is a resultant bonus which accrues only from a first class customer care service. As I said earlier you can't fake customer care you have to deliver it and that you certainly have done.
I hope this clarifies my viewpoint, if needed, of the excellent customer care service that Swift now provide.
Best wishes to you Peter and all your hard working staff.
Graham
Thankyou Graham.Merry christmas to you and family.Peter.
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I continue to be VERY impressed by the way that Swift respond to points made on this forum; this has to be an outstanding example of "Best practice" that other manufacturers in many other fields could, and should, copy. Well done to Swift, we are very happy with our '03 reg Kontiki 615 but if in the position of looking for a replacement vehicle would certainly consider the Swift attitude to be a unique selling point. Good PR yes, but good PR is what will attract customers now and in the future, conversely companies that do not have that reputation need to consider what they are losing out on. Buying a motorhome is a major investment and aftersales service from the manufacturer counts very heavily in these days of "extended warranties" (which are often not worth the paper they are written on as we found to our cost). Well done Swift, you should be proud to be the leaders (No I don't work for them!).
Thankyou for your support.Merry Christmas to you and your family.Peter.
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I must echo a number of other comments recently made. one of the main reasons we have ordered a new Swift Bolero to be delivered in March is the attitude of Swift on the site. How many offer manufacturers are putting their head above the sand.
I now know if I do have any questions when it arrives that I can get a straight answer from the Horses Mouth so to speak and not be fobbed off, that counts for a lot in my view.
Keep it up Swift you are in a unique position
Ian
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I must echo a number of other comments recently made. one of the main reasons we have ordered a new Swift Bolero to be delivered in March is the attitude of Swift on the site. How many offer manufacturers are putting their head above the sand.
I now know if I do have any questions when it arrives that I can get a straight answer from the Horses Mouth so to speak and not be fobbed off, that counts for a lot in my view.
Keep it up Swift you are in a unique position
Ian
Thankyou Ian,we will always try our best.Merry Christmas.Peter.
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I can admit having a dig at Swift due to paying out near 40K for a motorhome with serious failings (see my note Swift Bolero problems), I make no apology for this as their product was far from fit for purpose when I collected it. However once I got past the dealer, Swift took the van to their factory and returned it to me perfect, they kept me informed of progress every few days and we now enjoy the van for what it should have been 6 months ago. I feel Swift do have QA issues but more importantly the dealers should be noticing these at the PDI stage rather than sending out faulty products, its just as easy to turn them out right the first time.
I feel very let down buy the poor service I received from the dealer, I also think Swift have been let down by the dealer. Again, once Swift were involved the problems got sorted to an acceptable standard. I would (and probably will) buy an other new Swift as they are great vans, I will research the dealership carefully next time however. Regards John
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One of my neighbours have just been to europe for three weeks in a cc loaned swift kontiki 655s (I think thats the model).I couldn`t beleive the amount of faults on the vehicle,miles to many to list here and a 57 plate with around 1500 on the clock before he took off.I just kept shaking my head,I couldn`t beleive what i was seeing.
I can only say that I love our Bolero and in all honesty any minor probs have been sorted out quickly by Swift, but there is nothing major at at all...............the only major problem I have really is having to work and not being away in it all the time.
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