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Hi,I just wondered How many % of breakdowns are due to manufactures? or what % was due to say Trauma,dometec etc,things breaking down.(assuming they have been fitted correctly)Perhaps Swiftgroup keep figures? as to how many warranty claims are made or for poorly screwed together or actual -say -fridge breakdown etc.If figues are kept then say 20% are due to dometec etc,then no matter whose m/h is made by then you know to expect that amount of failure,if this makes sense?ie if say both swift and hymer both used the same fridge etc, a % of breakdowns would be down to dometec and a % down to swift or hymer?Not asking for cab breakdowns as everybody has favs vw,merc,fiat etc.
terry
______________________________________________________________ When buying Remember, nothing can be said that cannot be written
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Terry, I think I understand where you are coming from, but not sure the manufacturer of the motorhomes will have that information. By this I mean if for instance I had a failure with a Thetford Fridge on my Auto Trail bought from a non local dealer ( which I have done ). I would bypass Auto Trail and the dealer and get a local Thetford agent to look at it for me. It would then be treated as a warranty item.
regards Ken
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I cannot answer for Motorhomes but I can tell you that in domestic electrical equipment, on average over 80% of faults reported are either no fault found or user error. I would expect similar figures in Motorhomes. Biggest cause of no fault found or user error is a failure to read the manual before use.
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Maddie, perhaps this ought to be under a different heading. Seeing that it has Swift as a title many people with other makes may not look. So far everything on my Twin has been ok.
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Hi dawnraider & GerryD yes I can understand this but would think most people would go back to supplying dealer who then would charge Swift? and /or say dometec? just wondered?I have no doubt Swift would have figures as to how much they paid out to dealers,but none of my buissness as to how much just % of breakdown not attributed to maker?WE may find out as to which is more reliable Trauma or Waco say ?or do they use because of reliability or price?I suspose you could go onto alsorts of percieved quality /reliability
terry
______________________________________________________________ When buying Remember, nothing can be said that cannot be written
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Hi rowley,I put it here as I know that swift & jcm both moniter the site so that I may get a reply,Both of these are the ONLY manufacturer / dealer brave/proliffic enough to post on here.I would bet a pound to a penny that the failure figures will be down next year at Swift.I cannot see hymer passing these on or any other
terry
______________________________________________________________ When buying Remember, nothing can be said that cannot be written
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In my time as a TV repairer I would have been very rich indeed if I could have charged for every visit where it was
"set OK, customer faulty"!!!!
Motorhomes are similarly complicated so dealers/manufacturers must spend an awful lot of time(=money) on non-faults.
Slighlty drifting off-topic but some manufacturers do make things difficult for the customer.
For example on our Hymer Transit MK7 base, the aircon comes on automatically when the ventilation controls are set to clear the windscreen.
Dealers must rue the day that Ford thought of that clever idea because they have been inundated with reported "faults" by people who have not read the manual which clearly states that the aircon comes on when windscreen is selected.
Take the Trumatic 6002EH system.
In the manual the small pictures of the two controls and the text are confusing to the extreme. As are the marking on the actual knobs.
Why oh why did they use the same flame symbol on the power selector and the function selector to denote different things!
On the power selector knob the flame symbol denotes, quite logically, gas operation.
On the function selector knob the same flame symbol is used to denote hot air heating, which can be powered either from electricity or gas or both! Totally illogical.
I wonder how much time and money has been wasted by dealers in explaining the operation or advising that it is not faulty, due to confusion.
I have doctored the pictures (from the web) with boxes of text to make it clear, printed it out and pasted it up by the controls.
If anyone would like a copy of the .doc with the piccies of the Trumatic controls then PM me your email address.
The point of this little aside is that it is very often difficult to determine which "faults" are actually faults.
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Re: How many % of breakdowns are due to manufactuers?
Hi,I just wondered How many % of breakdowns are due to manufactures? or what % was due to say Trauma,dometec etc,things breaking down.(assuming they have been fitted correctly)Perhaps Swiftgroup keep figures? as to how many warranty claims are made or for poorly screwed together or actual -say -fridge breakdown etc.If figues are kept then say 20% are due to dometec etc,then no matter whose m/h is made by then you know to expect that amount of failure,if this makes sense?ie if say both swift and hymer both used the same fridge etc, a % of breakdowns would be down to dometec and a % down to swift or hymer?Not asking for cab breakdowns as everybody has favs vw,merc,fiat etc.
terry
Terry, will come back on this one I need to do a bit of investigating.Peter
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In my time as a TV repairer I would have been very rich indeed if I could have charged for every visit where it was
"set OK, customer faulty"!!!!
Motorhomes are similarly complicated so dealers/manufacturers must spend an awful lot of time(=money) on non-faults.
Slighlty drifting off-topic but some manufacturers do make things difficult for the customer.
For example on our Hymer Transit MK7 base, the aircon comes on automatically when the ventilation controls are set to clear the windscreen.
Dealers must rue the day that Ford thought of that clever idea because they have been inundated with reported "faults" by people who have not read the manual which clearly states that the aircon comes on when windscreen is selected.
Take the Trumatic 6002EH system.
In the manual the small pictures of the two controls and the text are confusing to the extreme. As are the marking on the actual knobs.
Why oh why did they use the same flame symbol on the power selector and the function selector to denote different things!
On the power selector knob the flame symbol denotes, quite logically, gas operation.
On the function selector knob the same flame symbol is used to denote hot air heating, which can be powered either from electricity or gas or both! Totally illogical.
I wonder how much time and money has been wasted by dealers in explaining the operation or advising that it is not faulty, due to confusion.
I have doctored the pictures (from the web) with boxes of text to make it clear, printed it out and pasted it up by the controls.
If anyone would like a copy of the .doc with the piccies of the Trumatic controls th
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just % of breakdown not attributed to maker?WE may find out as to which is more reliable Trauma or Waco say ?or do they use because of reliability or price?I suspose you could go onto alsorts of percieved quality /reliability
