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MOB2

Hi,

A couple of years ago we bought a new Swift Suntor 590PR complete with a Fiamma Awning which was already fitted. The next year we bought a Fiamma privacy room specifically designed for our awning. Once we figured out how to put it up (Fiamma only supply photo’s. They used to give you a DVD, but not any more!) we found we could only open the habitation door a couple of inches. To get the awning arm high enough to clear the door, the front panel was off the floor. There should be at least a foot of skirt on the floor, so you can imagine how high it was and how stupid it looked? The only way round it was to move the offending awning arm right to the end of the cassette case.

We spoke to the company we bought from (I won’t mention their name as we’re just about to go into dispute) and they told us to go back to them and show us how we were erecting it, as we were obviously doing it wrong. Another 200 mile round trip! Luckily en route we went to the Peterborough Show. We spoke to Fiamma and they told us swift had raised the height of the door and we needed to move both arms to avoid stress. We cancelled our booking with the company we bought from.

We didn’t use it again until the Peterborough Show this year. We put it up in record time and it looked great. Problem was that we could get the awning back in. We kept adjusting it, but it kept twisting. We even measured someone elses and set ours to the same position, but it still twisted. We managed to force it in eventually. We toured around the East coast for a while and didn’t go near the awning.

We booked into a good site in Clacton for 8 days and put the room up again. To be on the safe side, we took it down the day before we moved on. Same problem! Many thanks to Steve and Ann (Teensvan). Although it took a while, with loads of measuring and marking (and coffees all round) Steve and my husband managed to get it in correctly. Without Steve, I’m sure we wouldn’t have been able to do it. Cheers if you read this Steve!

Sorry this is so long winded, but has anyone else had this problem? Fiamma have told us it shouldn’t have been sold to us. .I rang the company we bought from and the chap said we had opened a can of worms and that we should have moved anything. When I asked how we were supposed to get into the van, he said if they knew we were going to add a room on, they would have put Hymer brackets on the awning to lift it a bit. Surely if an awning, is fitted, you have to assume a front and/or sides could be added. He also said that we should set the arms at the same measurement as the other end. Wrong!! The 2 sections of the arms are different lengths.

Oh dear, I feel a long drawn out argument coming on! Sad

JohnsCrossMotorHomes

Hi,

From your post I take it that you must have spoken to one of our staff on the Fiamma Stand at Peterborough.

If you telephone us, and have a chat to Darren, we can send you a DVD if thats any help or perhaps we may be able to fit brackets etc.

Regards

Peter