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Motorhome Facts Forum Index -> Communications -> Do you know your mobile phone credit limit ?
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Do you know your mobile phone credit limit ?
463972 PostPosted: Wed Jul 30, 2008 9:21 am Thank this member for this postReply with quote
Grizzly Subscriber 31/12/2009 
 
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Last year I discovered that the credit limit on my pay monthly mobile phone account was £2000. This means that I can make calls up to that limit EACH MONTH before the phone is cut off.

It also means, if my phone is stolen, that the thief can make calls to that amount too and I am liable for the bill.

I phoned my mobile company and, after quite a lot of argument, got it reduced to £50 - the lowest they would do.

It might be worth doing the same and reducing yours to the maximum amount you think you would use your phone each month. If your phone is lost or stolen abroad it would not take long for the finder to rack up that amount.

G
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464055 PostPosted: Wed Jul 30, 2008 11:21 am Thank this member for this postReply with quote
eddied Subscriber 21/01/2009 
 
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Very Happy Ciao Grizzly,
is not a pay as you go card not a better idea?
saluti,
eddied

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464061 PostPosted: Wed Jul 30, 2008 11:34 am Thank this member for this postReply with quote
Grizzly Subscriber 31/12/2009 
 
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eddied wrote:
Very Happy Ciao Grizzly,
is not a pay as you go card not a better idea?
saluti,
eddied


Hi Eddie...it would be if we did not get a wonderful pay monthly deal along with our broadband and landline phone. Until last year we had a selection of old phones inherited from our rich sons, with half used cards on them.

A couple of tangles with dear old Fiat Camper Assist in France used them up double quick - and some !

G
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464074 PostPosted: Wed Jul 30, 2008 11:48 am Thank this member for this postReply with quote
camper69 Subscriber 12/12/2009 
 
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Even if you have a low credit limit it does not stop someone running up a large bill.

If the phone is used abroad the system does not check that you are below the credit limit for your account when you go to make a call. It may then take a few days for those costs to get through to your account meaning the phone can happly be used.

Derek
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464087 PostPosted: Wed Jul 30, 2008 12:22 pm Thank this member for this postReply with quote
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G

An excellent idea to speak to your mobile contract provider.

I am aware of someone who allowed their datacard (T mobile SIM) to roam willy nilly and surf the net overseas. The cost was phenomenal. Had they had a limit in place like you suggest this would not have happened. Instead, he ended up with a four hundred pound bill.

R

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464115 PostPosted: Wed Jul 30, 2008 1:16 pm Thank this member for this postReply with quote
Grizzly Subscriber 31/12/2009 
 
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camper69 wrote:
Even if you have a low credit limit it does not stop someone running up a large bill.


My phone company assure me it will because the phone will not work when my credit limit is exceeded. They used this to argue that I ought to keep my phone limit higher than £50. We have kept the one on my OH's phone higher in case we really do have to spend more in an emergency abroad.

What it does mean is that, even if the phone is not cut off immediately, I am not liable for any amount used above £50.

G
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464127 PostPosted: Wed Jul 30, 2008 1:48 pm Thank this member for this postReply with quote
camper69 Subscriber 12/12/2009 
 
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Grizzly wrote:


What it does mean is that, even if the phone is not cut off immediately, I am not liable for any amount used above £50.

G


Have you read the small print on that ?

This is part of O2 terms and conditions

5.4 We cannot set usage limits on your account and you will be liable for all Charges incurred by use of the Service under this Agreement whether incurred by you or anyone else using your Mobile Phone (with or without your knowledge). You must pay the Charges to us or as we direct.
5.5 We will monitor usage of the Service via your account for the purpose of controlling our credit risk and your exposure to fraudulent usage. If usage on your account gives us cause for concern we will attempt to contact you by text message, by calling your Mobile Phone or by email. If we are unable to contact you we may have to restrict use of the Service on your Mobile Phone and/or we will have the right to bar your Mobile Phone from using the Services. You will need to contact us before you can use any of the chargeable aspects of the Service. You may be required to make an interim payment before the Service can be reinstated.
5.6 You are liable for all Charges arising under this Agreement whether incurred by you or anyone else using your Mobile Phone (with or without your knowledge).
Derek
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464159 PostPosted: Wed Jul 30, 2008 3:08 pm Thank this member for this postReply with quote
Grizzly Subscriber 31/12/2009 
 
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camper69 wrote:

Have you read the small print on that ?


I have Derek and have just phoned my service provider to confirm that it says what I think it says - and what I discussed with them last year.

If that credit limit is reached they will attempt to text me but they will then cut off credit whether I respond or not. They are not promising me that the cut off point will be exactly £50 but it should not exceed £53. The only way I can get the credit limit extended is by letter to them. Even if the thief knows the personal details and passwords that I use to access the account on the phone- and he would have to have access to my brain to do that- he still could not extend credit by phone but neither can I.

If I realise my phone has gone then I can phone their lost phone number from a hotel or other mobile and the phone is then blocked immediately ( I carry the IMEI number with me) and I am not liable for any money. I usually do not have anything to pay on my account as I have 300 free minutes and texts.

G
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464174 PostPosted: Wed Jul 30, 2008 3:25 pm Thank this member for this post